24Pet experienced a major incident on September 28, 2026 affecting Builders Add-On, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Builders Add-On
Update timeline
- investigating Sep 28, 2026, 06:20 PM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- monitoring Sep 28, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 10:11 PM UTC
This incident has been resolved.