24Pet incident

PetPoint Builder Performance Issue

Critical Resolved View vendor source →

24Pet experienced a critical incident on September 28, 2026 affecting Builders Add-On, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 12:25 PM UTC
Resolved
Sep 28, 2026, 12:47 PM UTC
Duration
21m
Detected by Pingoru
Sep 28, 2026, 12:25 PM UTC

Affected components

Builders Add-On

Update timeline

  1. identified Sep 28, 2026, 12:25 PM UTC

    Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.

  2. resolved Sep 28, 2026, 12:47 PM UTC

    This incident has been resolved.