24Pet incident

Issues with Support Case submissions via email when using email address: [email protected]

Minor Resolved View vendor source →

24Pet experienced a minor incident on September 29, 2026 affecting Software Support, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 10:15 PM UTC
Resolved
Oct 01, 2026, 04:46 PM UTC
Duration
1d 18h
Detected by Pingoru
Sep 29, 2026, 10:15 PM UTC

Affected components

Software Support

Update timeline

  1. investigating Sep 29, 2026, 10:15 PM UTC

    We are currently investigating an issue where emails sent to [email protected] are receiving an 'Undeliverable' message in response. We will post updates here as they are received. In the meantime, if you need to open a Support case via email, please use [email protected] or log into the Support Portal and submit a case directly.

  2. investigating Sep 30, 2026, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 01, 2026, 04:46 PM UTC

    This issue has been resolved.