24Pet incident

PetPoint Software Support Closure on Thursday October 8th, 2026

Major Resolved View vendor source →

24Pet experienced a major incident on October 1, 2026 affecting PetPoint Application and Pet Assistant and 1 more component, lasting 7d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 05:13 PM UTC
Resolved
Oct 09, 2026, 01:48 PM UTC
Duration
7d 20h
Detected by Pingoru
Oct 01, 2026, 05:13 PM UTC

Affected components

PetPoint ApplicationPet AssistantPet Professional Portal24PetconnectEVE for ClinicsSoftware Support24PetShelter24PetRescue

Update timeline

  1. monitoring Oct 01, 2026, 05:13 PM UTC

    PetPoint Software Support will be CLOSED Thursday October 8th, 2026. Normal business hours will resume on Friday October 9th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.

  2. resolved Oct 09, 2026, 01:48 PM UTC

    This incident has been resolved.