DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
Affected: DEX On Premises Platform Updates
1E Outage History
1E is up right now1E had 41 outages in the last 2 years totaling 252h 25m of downtime — averaging 1.7 incidents per month.
There were 41 1E outages since August 13, 2024 totaling 252h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Login issues
Affected: TeamViewer ServicesManagement Console
Timeline · 4 updates
- investigating Jun 22, 2026, 01:37 PM UTC
We are currently investigating this issue.
- monitoring Jun 22, 2026, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 01:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 22, 2026, 02:00 PM UTC
This incident has been resolved.
Community outage
Affected: TeamViewer Community
Timeline · 3 updates
- investigating Jun 10, 2026, 07:32 AM UTC
We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.
- monitoring Jun 10, 2026, 08:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 08:31 AM UTC
This incident has been resolved.
Degraded Performance - Custom modules
Affected: Website
Timeline · 2 updates
- investigating Jun 10, 2026, 06:41 AM UTC
A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- resolved Jun 10, 2026, 07:52 AM UTC
This incident has been resolved.
Degraded Performance - Managed devices
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- identified Apr 28, 2026, 05:46 AM UTC
A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.
- monitoring Apr 28, 2026, 06:25 AM UTC
We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.
- resolved Apr 28, 2026, 07:18 AM UTC
This incident has been resolved.
DEX Connectivity issue - UK South 1
Affected: DEX Platform – UK South 1
Timeline · 4 updates
- investigating Apr 23, 2026, 06:20 AM UTC
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Apr 23, 2026, 07:14 AM UTC
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
- monitoring Apr 23, 2026, 07:34 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 07:50 AM UTC
The issue with the Switches and DEX client connections for UK South 1 has been resolved.
Managed devices
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- investigating Apr 17, 2026, 08:53 AM UTC
We are currently investigating an issue that causes managed devices to be missing from the device list.
- monitoring Apr 17, 2026, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 09:56 AM UTC
This incident has been resolved.
Issue with TeamViewer license validation
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- investigating Mar 25, 2026, 11:50 AM UTC
A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Mar 25, 2026, 12:00 PM UTC
We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.
- resolved Mar 25, 2026, 12:33 PM UTC
We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.
High load on TeamViewer Services
Affected: TeamViewer Services
Timeline · 4 updates
- investigating Mar 10, 2026, 09:09 AM UTC
We are currently investigating the issue.
- monitoring Mar 10, 2026, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 09:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 09:50 AM UTC
This incident has been resolved.
DEX Client Connectivity issues with West Europe 1
Affected: DEX Platform – West Europe 1
Timeline · 3 updates
- investigating Mar 03, 2026, 04:01 PM UTC
We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.
- monitoring Mar 03, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 07:14 PM UTC
This incident has now been resolved. No further connectivity issues have been observed.
TeamViewer services - degraded performance
Affected: TeamViewer ServicesManagement ConsoleAPI
Timeline · 3 updates
- investigating Feb 13, 2026, 11:37 AM UTC
We are currently investigating an issue affecting a subset of our users, resulting in slowness of TeamViewer services.
- monitoring Feb 13, 2026, 01:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 01:13 PM UTC
This incident has been resolved.
Potential delay when sending product e-mails
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Jan 27, 2026, 10:12 AM UTC
A subset of our users can experience a delay in product e-mail delivery.
- monitoring Jan 27, 2026, 10:30 AM UTC
We fixed the issue which caused the degraded performance and we are monitoring the results.
- resolved Jan 27, 2026, 10:45 AM UTC
We fixed the degraded performance and all our systems are back online and functional.
Device groups are not loading
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Dec 10, 2025, 08:59 AM UTC
We are currently investigating an issue with Device groups not loading.
- monitoring Dec 10, 2025, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 11:44 AM UTC
We fixed the issue and all our systems are back and functional.
TeamViewer Ticketsystem and Community not reachable
Affected: WebsiteTeamViewer CommunityCustomer PortalTeamViewer Ticketsystem
Timeline · 5 updates
- investigating Dec 05, 2025, 08:55 AM UTC
We are currently investigating this issue.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:35 AM UTC
This incident has been resolved.
Device groups not loading
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Dec 04, 2025, 10:16 AM UTC
We are currently investigating an issue with devices not loading within the device groups.
- monitoring Dec 04, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 11:18 AM UTC
This incident has been resolved.
Management Console (MCO) not loading
Affected: Management Console
Timeline · 15 updates
TFA for connections - push notifications incident
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Nov 17, 2025, 04:12 PM UTC
Push notifications for the TFA for connections may be not received. We will update our status page with new information as soon as possible.
- monitoring Nov 17, 2025, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 06:16 PM UTC
This incident has been resolved.
Partnerlist Issue
Affected: TeamViewer ServicesManagement Console
Timeline · 2 updates
- investigating Nov 05, 2025, 09:45 AM UTC
We are currently investigating an issue with our Partnerlist.
- resolved Nov 05, 2025, 10:08 AM UTC
This incident has been resolved.
License activation issue
Affected: TeamViewer Services
Timeline · 2 updates
- investigating Oct 30, 2025, 02:46 PM UTC
We are currently having issues with license activation on some instances. We´re currently investigating this issue.
- resolved Oct 30, 2025, 03:09 PM UTC
This incident has been resolved.
Web.teamviewer.com unavailable
Affected: TeamViewer Services
Timeline · 6 updates
- investigating Oct 29, 2025, 04:05 PM UTC
We´re currently facing an issue with our web.teamviewer.com instance. Please use login.teamviewer.com or the local client instead for the time being.
- identified Oct 29, 2025, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 29, 2025, 06:16 PM UTC
Recovery Update: Microsoft expects the affected "Frontdoor" service to begin recovery in approximately 30 minutes. We anticipate WebUI (web.teamviewer.com) will recover shortly after.
- monitoring Oct 29, 2025, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2025, 07:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 07:43 PM UTC
This incident has been resolved.
Ticketsystem - Login issue
Affected: TeamViewer Ticketsystem
Timeline · 4 updates
- investigating Jul 22, 2025, 03:22 PM UTC
We are currently facing an issue with the Login process of our Ticket system.
- monitoring Jul 22, 2025, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2025, 06:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2025, 06:57 PM UTC
This incident has been resolved.
TeamViewer Meeting - No Meeting Possible
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Jul 03, 2025, 02:24 PM UTC
We are currently facing an issue which affects TeamViewer Meeting. Meetings can´t be started currently.
- monitoring Jul 03, 2025, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 04:00 PM UTC
This incident has been resolved.
Issues with REACH API
Affected: API
Timeline · 4 updates
- investigating Jun 10, 2025, 07:48 AM UTC
We are currently experiencing a high load on our API servers and are investigating the issue.
- identified Jun 10, 2025, 09:20 AM UTC
We are currently experiencing a high load on our API servers. The issue has been identified and we're looking into it.
- monitoring Jun 10, 2025, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2025, 11:30 AM UTC
The incident has been resolved and we will continue to monitor the situation closely to prevent further service impact.
TeamViewer Community - Downgraded Performance
Affected: TeamViewer Community
Timeline · 3 updates
- identified May 12, 2025, 07:19 AM UTC
We are currently experiencing latency issues in the TeamViewer Community due to problems with a third-party provider. The root cause has been identified, and their team is actively working on a resolution. We will continue to monitor the situation closely and provide updates as they become available. All other Components are not affected by this.
- monitoring May 12, 2025, 08:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 09:09 AM UTC
This incident has been resolved.
Connectivity issue
Affected: TeamViewer ServicesMonitoring & Asset ManagementManagement ConsoleIoT
Timeline · 6 updates
- investigating May 12, 2025, 01:20 AM UTC
A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- investigating May 12, 2025, 01:22 AM UTC
We are continuing to investigate this issue.
- investigating May 12, 2025, 01:24 AM UTC
We are continuing to investigate this issue.
- monitoring May 12, 2025, 02:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 12, 2025, 02:44 AM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2025, 03:40 AM UTC
This incident has been resolved.