1E incident

TeamViewer Ticketsystem and Community not reachable

Critical Resolved View vendor source →

1E experienced a critical incident on December 5, 2025 affecting Website and TeamViewer Community and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:55 AM UTC
Resolved
Dec 05, 2025, 09:35 AM UTC
Duration
40m
Detected by Pingoru
Dec 05, 2025, 08:55 AM UTC

Affected components

WebsiteTeamViewer CommunityCustomer PortalTeamViewer Ticketsystem

Update timeline

  1. investigating Dec 05, 2025, 08:55 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 05, 2025, 09:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 05, 2025, 09:09 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 05, 2025, 09:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 05, 2025, 09:35 AM UTC

    This incident has been resolved.