1E incident

Device groups not loading

Major Resolved View vendor source →

1E experienced a major incident on December 4, 2025 affecting TeamViewer Services, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 10:16 AM UTC
Resolved
Dec 04, 2025, 11:18 AM UTC
Duration
1h 2m
Detected by Pingoru
Dec 04, 2025, 10:16 AM UTC

Affected components

TeamViewer Services

Update timeline

  1. investigating Dec 04, 2025, 10:16 AM UTC

    We are currently investigating an issue with devices not loading within the device groups.

  2. monitoring Dec 04, 2025, 10:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 04, 2025, 11:18 AM UTC

    This incident has been resolved.