1E incident

Device groups are not loading

Major Resolved View vendor source →

1E experienced a major incident on December 10, 2025 affecting TeamViewer Services, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 08:59 AM UTC
Resolved
Dec 10, 2025, 11:44 AM UTC
Duration
2h 44m
Detected by Pingoru
Dec 10, 2025, 08:59 AM UTC

Affected components

TeamViewer Services

Update timeline

  1. investigating Dec 10, 2025, 08:59 AM UTC

    We are currently investigating an issue with Device groups not loading.

  2. monitoring Dec 10, 2025, 10:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 11:44 AM UTC

    We fixed the issue and all our systems are back and functional.