1E incident

Managed devices

Major Resolved View vendor source →

1E experienced a major incident on April 17, 2026 affecting TeamViewer Services and Management Console, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:53 AM UTC
Resolved
Apr 17, 2026, 09:56 AM UTC
Duration
1h 3m
Detected by Pingoru
Apr 17, 2026, 08:53 AM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Apr 17, 2026, 08:53 AM UTC

    We are currently investigating an issue that causes managed devices to be missing from the device list.

  2. monitoring Apr 17, 2026, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2026, 09:56 AM UTC

    This incident has been resolved.