1E incident

DEX Connectivity issue - UK South 1

Critical Resolved View vendor source →

1E experienced a critical incident on April 23, 2026 affecting DEX Platform – UK South 1, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:20 AM UTC
Resolved
Apr 23, 2026, 07:50 AM UTC
Duration
1h 29m
Detected by Pingoru
Apr 23, 2026, 06:20 AM UTC

Affected components

DEX Platform – UK South 1

Update timeline

  1. investigating Apr 23, 2026, 06:20 AM UTC

    A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

  2. monitoring Apr 23, 2026, 07:14 AM UTC

    We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.

  3. monitoring Apr 23, 2026, 07:34 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 23, 2026, 07:50 AM UTC

    The issue with the Switches and DEX client connections for UK South 1 has been resolved.