Yoco Outage History
Yoco is up right nowPingoru has recorded 34 incidents for Yoco: 30 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 4 | 3 of 720 (0%) |
| July 2026 | 3 | 3 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 6 | 4 of 720 (1%) |
| October 2026 | 8 | 32 of 744 (4%) |
| November 2026 | 0 | 0 of 82 (0%) |
Incidents, newest first
Major October 31, 2026 Some Instant Payouts are currently delayed. 1h 17m Payouts
Started Oct 31, 2026, 03:13 PM UTC· resolved Oct 31, 2026, 04:30 PM UTC
- investigating Oct 31, 2026, 03:13 PM UTC
Some Instant Payouts are currently showing as submitted and have not yet been paid out. Card machine and online payment transactions are processing normally. We're investigating and working to restore full service as quickly as possible. We apologise for the inconvenience.
- resolved Oct 31, 2026, 04:30 PM UTC
Instant Payouts have been restored and Payouts are operating normally. A small number of Instant Payouts requested earlier today are still pending, and our team is working to complete them. We apologise for the inconvenience.
Minor October 30, 2026 Transactions on card machines, Yoco POS, Table by Yoco and online payments are currently experiencing intermittent instability. 32m Online payments, Card machines, Table by Yoco, Yoco POS / Counter POS
Started Oct 30, 2026, 05:27 PM UTC· resolved Oct 30, 2026, 06:00 PM UTC
- investigating Oct 30, 2026, 05:27 PM UTC
Transactions on card machines, Yoco POS, Table by Yoco and online payments are currently experiencing intermittent instability. We're investigating and working to restore full service as quickly as possible. We apologise for the inconvenience.
- monitoring Oct 30, 2026, 05:37 PM UTC
Transactions on card machines, Yoco POS, Table by Yoco and online payments have stabilised. We're monitoring closely to confirm full recovery. We apologise for the inconvenience.
- resolved Oct 30, 2026, 06:00 PM UTC
Transactions on card machines, Yoco POS, Table by Yoco and online payments have been restored and are processing normally. Merchants experiencing continued issues should restart their card machine. We apologise for the inconvenience.
Minor October 30, 2026 Card machine transactions and Yoco App/POS sales history are currently affected 15m Yoco App, Card machines, Yoco POS / Counter POS
Started Oct 30, 2026, 02:11 PM UTC· resolved Oct 30, 2026, 02:26 PM UTC
- identified Oct 30, 2026, 02:11 PM UTC
Some card machine transactions may show as approved and then reversed, and sales history on the Yoco App/POS may be affected. Online payment transactions are processing normally. We're investigating and working to restore full service as quickly as possible. We apologise for the inconvenience.
- resolved Oct 30, 2026, 02:26 PM UTC
Card machine transactions and sales history on the Yoco App/POS have been restored and are operating normally. We apologise for the inconvenience.
Minor October 21, 2026 Order slip printing on Yoco POS is currently delayed 1d 1h Yoco POS / Counter POS
Started Oct 21, 2026, 08:56 AM UTC· resolved Oct 22, 2026, 10:47 AM UTC
- investigating Oct 21, 2026, 08:56 AM UTC
Order routing on Yoco POS is currently delayed in triggering order slip print jobs, so order slips may take longer than usual to print. Card machine and online payment transactions are processing normally. We're investigating and working to restore full service as quickly as possible. We apologise for the inconvenience.
- monitoring Oct 21, 2026, 10:30 AM UTC
Merchant impact from delayed order slip printing on Yoco POS is currently minimal. We're monitoring the situation closely and will share a further update shortly. Card machine and online payment transactions are processing normally. We apologise for the inconvenience.
- resolved Oct 22, 2026, 10:47 AM UTC
Order routing on Yoco POS has been restored and order slips are printing normally. Card machine and online payment transactions were not affected. We apologise for the inconvenience.
Minor October 15, 2026 Transaction Processing Issues 2h 34m Online payments, Card machines, Table by Yoco, Yoco POS / Counter POS
Started Oct 15, 2026, 11:02 AM UTC· resolved Oct 15, 2026, 01:37 PM UTC
- monitoring Oct 15, 2026, 11:02 AM UTC
We're seeing intermittent issues processing transactions and are keeping a very close eye on it. Thanks for your patience.
- resolved Oct 15, 2026, 01:37 PM UTC
Payment processing has stabilised and all systems are running normally.
Critical October 15, 2026 Transaction Processing are down we are investigating. 34m Online payments, Card machines, Table by Yoco, Yoco POS / Counter POS
Started Oct 15, 2026, 08:59 AM UTC· resolved Oct 15, 2026, 09:34 AM UTC
- investigating Oct 15, 2026, 08:59 AM UTC
Transaction Processing are down we are investigating.
- investigating Oct 15, 2026, 09:16 AM UTC
Transaction processing are down we are investigating.
- monitoring Oct 15, 2026, 09:27 AM UTC
Transaction Processing are recovering, we're monitoring closely.
- resolved Oct 15, 2026, 09:34 AM UTC
Transaction Processing are restored. We apologise for the inconvenience.
Major October 5, 2026 Table by Yoco is currently experiencing issues 25m Table by Yoco
Started Oct 05, 2026, 02:57 PM UTC· resolved Oct 05, 2026, 03:22 PM UTC
- identified Oct 05, 2026, 02:57 PM UTC
Some merchants using Table by Yoco are potentially unable to complete payments. Menus are not loading on devices. Merchants may also be unable to log in to the back office. Our team is investigating and working to restore full service as quickly as possible. We apologise for the inconvenience.
- resolved Oct 05, 2026, 03:22 PM UTC
Some merchants using Table by Yoco experienced issues with menus not loading on devices and with logging in to the back office. These issues have been resolved, and Table by Yoco is operating normally. Transactions were not impacted. We apologise for the inconvenience.
Major October 1, 2026 Some merchants are currently unable to complete identity verification during Yoco App onboarding 26m Yoco App
Started Oct 01, 2026, 06:15 AM UTC· resolved Oct 01, 2026, 06:42 AM UTC
- identified Oct 01, 2026, 06:15 AM UTC
Some merchants are currently unable to complete identity verification during onboarding or re-verification on the Yoco App, due to an issue with one of our service providers. Card machine and online payment transactions are processing normally. We've identified the issue and are working to restore full service as quickly as possible.
- monitoring Oct 01, 2026, 06:42 AM UTC
A fix has been implemented by one of our service providers, and identity verification during onboarding and re-verification on the Yoco App has been restored. Merchants can now complete verification as normal. We apologise for the inconvenience.
- resolved Oct 01, 2026, 07:02 AM UTC
We’ve resolved the issue that impacted Identity verification and all our systems are stable again. Thank you for your patience while we got this fixed.
Major September 26, 2026 Merchants unable to view sales history 18m Yoco App, Yoco POS / Counter POS
Started Sep 26, 2026, 11:57 AM UTC· resolved Sep 26, 2026, 12:15 PM UTC
- investigating Sep 26, 2026, 11:57 AM UTC
Merchants are currently unable to log in to the Yoco App, sales are not syncing, and sales history cannot be viewed on web and mobile. Card machine and online payment transactions are processing normally. Our team is investigating and working to restore full service as quickly as possible.
- investigating Sep 26, 2026, 12:04 PM UTC
Card machine transactions are processing normally. Some Yoco App and Yoco POS features are currently affected. We apologise. Our team is investigating and working to restore full service as quickly as possible.
- monitoring Sep 26, 2026, 12:15 PM UTC
We're seeing recovery with Yoco App login and viewing sales history, and we're continuing to monitor sales sync, order routing and bill printing. Card machine and online payment transactions are processing normally. We apologise for the inconvenience.
- resolved Sep 26, 2026, 12:32 PM UTC
The issues affecting Yoco App login, sales sync, sales history, order routing and bill printing have been resolved. All services are operating normally. Thank you for your patience.
Minor September 23, 2026 Savings withdrawals stuck in pending 12m Yoco Savings
Started Sep 23, 2026, 09:04 AM UTC· resolved Sep 23, 2026, 09:16 AM UTC
- investigating Sep 23, 2026, 09:04 AM UTC
A small number of Yoco Savings withdrawals requested on 22 September are currently showing as pending. We're investigating and working to resolve this as quickly as possible. We apologise for the inconvenience.
- resolved Sep 23, 2026, 09:16 AM UTC
The small number of Yoco Savings withdrawals that were showing as pending have now been processed, and Yoco Savings is operating normally. We apologise for the inconvenience.
Minor September 18, 2026 Merchants unable to complete biometric verification 35m Yoco App
Started Sep 18, 2026, 11:31 AM UTC· resolved Sep 18, 2026, 12:06 PM UTC
- investigating Sep 18, 2026, 11:31 AM UTC
We’ve picked up an issue impacting our biometric identify verification service that may be causing Merchants to fail vetting. Our investigation is ongoing - we’ll keep you posted here.
- investigating Sep 18, 2026, 11:37 AM UTC
We've picked up an issue affecting our merchant onboarding verification process that may be causing delays completing signup. Our investigation is ongoing, we'll keep you posted here.
- resolved Sep 18, 2026, 12:06 PM UTC
Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience
Minor September 16, 2026 Delayed Merchant vetting 2h 13m Yoco App
Started Sep 16, 2026, 12:18 PM UTC· resolved Sep 16, 2026, 02:32 PM UTC
- identified Sep 16, 2026, 10:33 AM UTC
A 3rd party provider is down and is impacting Yoco's ability to vet new Merchants signing up to our platform. Merchants are able to complete sign-up and onboarding but there is an increased delay in our automated vetting processes. We apologise for any inconvenience caused during this time.
- monitoring Sep 16, 2026, 11:29 AM UTC
Our 3rd Party provider have confirmed they have fixed the issue on their side and we are seeing normal service resume and vetting being completed for new merchants. The Yoco team will continue to monitor the situation. We apologise for any inconvenience caused during this time.
- resolved Sep 16, 2026, 11:50 AM UTC
Our 3rd party provider is restored and we are happy that our services have returned to normal. We apologise for any inconvenience caused during this time.
- identified Sep 16, 2026, 12:18 PM UTC
We are continuing to see intermittent errors from our 3rd party provider. These intermittent issues will continue to delay the vetting of new Merchants at Yoco. We apologise for any inconvenience caused during this time.
- identified Sep 16, 2026, 01:12 PM UTC
We are still seeing intermittent errors from our 3rd party provider that is resulting in delays in the automatic vetting of new merchants to Yoco. We apologise for any inconvenience caused during this time.
- resolved Sep 16, 2026, 02:32 PM UTC
Our 3rd party provider has stabilised and our services have returned to normal. New merchants that were unable to be vetted are now being processed. We apologise for any inconvenience caused during this time.
Major September 14, 2026 Login issues 27m Yoco App, Yoco POS / Counter POS
Started Sep 14, 2026, 06:37 AM UTC· resolved Sep 14, 2026, 07:04 AM UTC
- monitoring Sep 14, 2026, 06:37 AM UTC
The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. Affected tribe: Ecosystem Platform. All components are operating normally; we're monitoring for stability.
- monitoring Sep 14, 2026, 06:41 AM UTC
The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. We're monitoring for stability.
- monitoring Sep 14, 2026, 06:59 AM UTC
The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. We're monitoring for stability.
- resolved Sep 14, 2026, 07:04 AM UTC
The issue affecting some merchants' ability to log into the Yoco App has been resolved. Login and payment processing are functioning normally. We apologise for the inconvenience.
Major September 9, 2026 Order prints not printing & Instant Payout issues 32m Payouts, Yoco POS / Counter POS
Started Sep 09, 2026, 10:56 AM UTC· resolved Sep 09, 2026, 11:28 AM UTC
- investigating Sep 09, 2026, 10:56 AM UTC
Some merchants may experience issues with order printing on Yoco POS.
- identified Sep 09, 2026, 10:57 AM UTC
We have a system issue that is affecting order prints, we have diagnosed the issue, and are busy with a fix.
- investigating Sep 09, 2026, 11:13 AM UTC
We're investigating two separate issues affecting some merchants: delays with Instant Payouts, and order prints not printing from the POS app. We're working to restore full service as quickly as possible.
- monitoring Sep 09, 2026, 11:28 AM UTC
A fix has been applied for order print issues & Instant Payouts, we're monitoring.
- resolved Sep 09, 2026, 01:04 PM UTC
Order Printing & Instant Payouts have been restored and are processing normally. We apologise for the inconvenience.
Critical August 21, 2026 The Yoco App is currently unavailable. 6m Yoco App
Started Aug 21, 2026, 09:47 AM UTC· resolved Aug 21, 2026, 09:53 AM UTC
- investigating Aug 21, 2026, 09:47 AM UTC
The Yoco App (web and mobile) is currently unavailable. We're investigating and working to restore access as quickly as possible.
- monitoring Aug 21, 2026, 09:53 AM UTC
The Yoco App is back online and loading normally. We apologise for the inconvenience.
- resolved Aug 21, 2026, 10:22 AM UTC
The Yoco App (web and mobile) has been restored and is now operating normally.
Minor July 21, 2026 Intermittent card machine and Yoco Counter payment issues 1h 19m Card machines, Yoco POS / Counter POS
Started Jul 21, 2026, 03:57 PM UTC· resolved Jul 21, 2026, 05:16 PM UTC
- investigating Jul 21, 2026, 03:57 PM UTC
Partial outage affecting card machine and cloud/online payment transactions
- investigating Jul 21, 2026, 04:01 PM UTC
Card machine transactions are affected; you can transact in standalone mode. Our team is investigating. We apologise for the inconvenience.
- investigating Jul 21, 2026, 04:02 PM UTC
Card machine transactions are affected; you can transact in standalone mode. Our team is investigating. We apologise for the inconvenience.
- investigating Jul 21, 2026, 04:02 PM UTC
We’ve picked up an issue impacting [product/service] that may be causing [impact]. Our investigation is ongoing - we’ll keep you posted here.
- investigating Jul 21, 2026, 04:04 PM UTC
We’ve picked up an issue impacting Yoco Counter & card machines that may be causing payments. Our investigation is ongoing - we’ll keep you posted here.
- investigating Jul 21, 2026, 04:06 PM UTC
We’ve picked up an issue impacting Yoco Counter & card machines that may be causing intermittent payment issues. Our investigation is ongoing - we’ll keep you posted here.
- monitoring Jul 21, 2026, 04:25 PM UTC
A fix has been implemented. Please restart your card machine and POS to apply it. We're monitoring to confirm resolution.
- monitoring Jul 21, 2026, 05:16 PM UTC
This incident has been resolved. Card machine and integrated payment transactions (Counter, Lightspeed, Table) are fully restored. If you haven't already, please restart your card machine and POS device to ensure the fix has been applied. Thank you for your patience.
- resolved Jul 22, 2026, 06:02 AM UTC
We’ve resolved the issue that impacted Integrated POS payments and all our systems are stable again. Thank you for your patience while we got this fixed.
Minor July 15, 2026 Some Yoco App Screens Are Intermittently Unavailable 49m Website, Yoco App
Started Jul 15, 2026, 10:50 AM UTC· resolved Jul 15, 2026, 11:39 AM UTC
- investigating Jul 15, 2026, 10:50 AM UTC
Some pages in the Yoco app are currently experiencing intermittent issues
- investigating Jul 15, 2026, 10:59 AM UTC
Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience.
- investigating Jul 15, 2026, 11:00 AM UTC
Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience.
- monitoring Jul 15, 2026, 11:16 AM UTC
A fix has been implemented for the intermittent issues affecting some pages in the Yoco app. We're monitoring the results to confirm the issue is fully resolved.
- resolved Jul 15, 2026, 11:39 AM UTC
This incident has been resolved. The intermittent errors affecting Yoco Web and Mobile App plan-related pages and Yoco Connect integration settings are no longer occurring. Payment processing was unaffected throughout.
Minor July 10, 2026 New Merchants are unable to complete onboarding 1h 13m
Started Jul 10, 2026, 08:33 AM UTC· resolved Jul 10, 2026, 09:47 AM UTC
- identified Jul 10, 2026, 08:33 AM UTC
We’ve picked up an issue with a 3rd party provider impacting new Merchants that are trying to complete their onboarding. Our investigation is ongoing - we’ll keep you posted here.
- monitoring Jul 10, 2026, 09:33 AM UTC
Our 3rd party provider has resolved their issues and we are seeing our process return to normal. New merchants are now able to complete their onboarding into Yoco. The team is continuing to monitor the situation for now. We apologise for any inconvenience caused during this period.
- resolved Jul 10, 2026, 09:47 AM UTC
Our 3rd party provider has confirmed that they have restored their services. And we can confirm our systems are now operating as expected. Previously affected merchants are no longer impacted. We apologise for any inconvenience over this period.
Minor June 30, 2026 Savings Pockets are currently experiencing delays 58m Yoco App, Yoco Savings
Started Jun 30, 2026, 06:31 AM UTC· resolved Jun 30, 2026, 07:30 AM UTC
- monitoring Jun 30, 2026, 06:31 AM UTC
A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability.
- monitoring Jun 30, 2026, 07:02 AM UTC
A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability.
- resolved Jun 30, 2026, 07:30 AM UTC
This incident has been resolved. Savings Pockets are loading normally and all deposits are processing as expected. We apologise for the inconvenience.
Minor June 27, 2026 Saving Pockets 1h 10m Yoco App
Started Jun 27, 2026, 07:37 AM UTC· resolved Jun 27, 2026, 08:48 AM UTC
- investigating Jun 27, 2026, 07:37 AM UTC
We are currently investigating an issue affecting Savings Pockets that may prevent merchants from accessing them via the Yoco App. We will provide further updates as our investigation continues.
- monitoring Jun 27, 2026, 08:48 AM UTC
A fix has been deployed and systems should be recovering, but not yet fully stable.
- resolved Jun 27, 2026, 09:21 AM UTC
We’ve resolved the issue that impacted Savings Pockets and all our systems are stable again. Thank you for your patience while we got this fixed.
Minor June 23, 2026 Event Processing Delays affecting Orders and Payouts 39m Payouts, Yoco App
Started Jun 23, 2026, 02:31 PM UTC· resolved Jun 23, 2026, 03:11 PM UTC
- investigating Jun 23, 2026, 02:31 PM UTC
We are investigating an issue affecting our payout processing and order routing systems. Customers may experience delays in order confirmations, and scheduled payouts are currently paused/delayed.
- monitoring Jun 23, 2026, 03:11 PM UTC
We’re monitoring a fix for an issue affecting payout processing and order routing. You may still see delays with order confirmations, instant payouts and scheduled payouts while services recover.
- resolved Jun 23, 2026, 03:37 PM UTC
We’ve resolved the issue affecting payout processing and order routing. Order confirmations, Instant Payouts, and scheduled payouts are working again.
Major June 21, 2026 Some merchants may not receive OTP verification emails and SMS during onboarding. 9m Yoco App
Started Jun 21, 2026, 07:51 AM UTC· resolved Jun 21, 2026, 08:01 AM UTC
- investigating Jun 21, 2026, 07:51 AM UTC
• Our services are currently impacted by a temporary issue with one of our service providers, and we're working to restore them as quickly as possible.
- resolved Jun 21, 2026, 08:01 AM UTC
Our services are now fully operational.
Critical May 10, 2026 Online payments and the Yoco Web App are unavailable 1h 11m Yoco App, Online payments
Started May 10, 2026, 06:50 AM UTC· resolved May 10, 2026, 08:02 AM UTC
- investigating May 10, 2026, 06:50 AM UTC
We're aware of an issue affecting Online Payments and are investigating.
- investigating May 10, 2026, 07:02 AM UTC
We’re experiencing issues affecting online payments and the Yoco App
- identified May 10, 2026, 07:15 AM UTC
We’re aware of an issue affecting online payments, including card not present transactions, and parts of the Yoco Web App. This is linked to an issue affecting external systems. Our team is monitoring the situation closely and working to restore services as quickly as possible.
- identified May 10, 2026, 07:31 AM UTC
"We are currently experiencing an issue affecting the Yoco Web App (app.yoco.com) and online payments. Users may be seeing DNS errors or be unable to access the Yoco app via their browser. " "Card machine payments are not affected and continue to process normally. "
- monitoring May 10, 2026, 08:02 AM UTC
We’re seeing recovery across online payments and the Yoco Web App, and we’re continuing to monitor the situation.
- resolved May 10, 2026, 08:15 AM UTC
Online payments and the Yoco Web App have recovered and are operating normally again. The issue affecting external systems has been resolved, and merchants should now be able to process online transactions and access the Yoco Web App as expected.
Minor May 9, 2026 Yoco payments outage 1h 59m Online payments, Card machines, Table by Yoco
Started May 09, 2026, 10:33 PM UTC· resolved May 10, 2026, 12:33 AM UTC
- monitoring May 09, 2026, 10:33 PM UTC
We had a brief interruption of payments and systems are stable again. We are monitoring the situation
- resolved May 10, 2026, 12:33 AM UTC
Card payments are operating normally again following earlier intermittent disruptions.
Minor April 30, 2026 Card Machine network issues 27m Card machines, Table by Yoco
Started Apr 30, 2026, 02:16 PM UTC· resolved Apr 30, 2026, 02:43 PM UTC
- investigating Apr 30, 2026, 02:16 PM UTC
We’ve picked up an issue impacting card machines that may be causing connectivity issues. Our investigation is ongoing - we’ll keep you posted here.
- monitoring Apr 30, 2026, 02:43 PM UTC
Our network provider has fixed the issue that was impacting connectivity, and are currently monitoring the system closely. If anything changes, we’ll keep you posted here.
- resolved Apr 30, 2026, 03:10 PM UTC
The earlier connectivity issue has been resolved and services are operating as normal.