Intermittent card machine and Yoco Counter payment issues
Affected: Card machinesYoco POS / Counter POS
Yoco Outage History
Yoco is up right nowYoco had 23 outages in the last 2 years totaling 23h 22m of downtime — averaging 0.9 incidents per month.
There were 23 Yoco outages since August 16, 2025 totaling 23h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some Yoco App Screens Are Intermittently Unavailable
Affected: WebsiteYoco App
Timeline · 5 updates
- investigating Jul 15, 2026, 10:50 AM UTC
Status: Investigating Some pages in the Yoco app are currently experiencing intermittent issues Affected components Yoco App (Degraded performance) Website (Degraded performance)
- investigating Jul 15, 2026, 10:59 AM UTC
Status: Investigating Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience. Affected components Yoco App (Degraded performance) Website (Degraded performance)
- investigating Jul 15, 2026, 11:00 AM UTC
Status: Investigating Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience. Affected components Yoco App (Degraded performance) Website (Operational)
- monitoring Jul 15, 2026, 11:16 AM UTC
Status: Monitoring A fix has been implemented for the intermittent issues affecting some pages in the Yoco app. We're monitoring the results to confirm the issue is fully resolved. Affected components Yoco App (Degraded performance) Website (Operational)
- resolved Jul 15, 2026, 11:39 AM UTC
Status: Resolved This incident has been resolved. The intermittent errors affecting Yoco Web and Mobile App plan-related pages and Yoco Connect integration settings are no longer occurring. Payment processing was unaffected throughout. Affected components Website (Operational) Yoco App (Operational)
New Merchants are unable to complete onboarding
Timeline · 3 updates
- identified Jul 10, 2026, 08:33 AM UTC
Status: Identified We’ve picked up an issue with a 3rd party provider impacting new Merchants that are trying to complete their onboarding. Our investigation is ongoing - we’ll keep you posted here.
- monitoring Jul 10, 2026, 09:33 AM UTC
Status: Monitoring Our 3rd party provider has resolved their issues and we are seeing our process return to normal. New merchants are now able to complete their onboarding into Yoco. The team is continuing to monitor the situation for now. We apologise for any inconvenience caused during this period.
- resolved Jul 10, 2026, 09:47 AM UTC
Status: Resolved Our 3rd party provider has confirmed that they have restored their services. And we can confirm our systems are now operating as expected. Previously affected merchants are no longer impacted. We apologise for any inconvenience over this period.
Savings Pockets are currently experiencing delays
Affected: Yoco AppYoco Savings
Timeline · 3 updates
- monitoring Jun 30, 2026, 06:31 AM UTC
Status: Monitoring A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability. Affected components App & Portal (Degraded performance)
- monitoring Jun 30, 2026, 07:02 AM UTC
Status: Monitoring A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability. Affected components App & Portal (Operational) Yoco Savings (Degraded performance)
- resolved Jun 30, 2026, 07:30 AM UTC
Status: Resolved This incident has been resolved. Savings Pockets are loading normally and all deposits are processing as expected. We apologise for the inconvenience. Affected components App & Portal (Operational) Yoco Savings (Operational)
Saving Pockets
Affected: Yoco App
Timeline · 3 updates
- investigating Jun 27, 2026, 07:37 AM UTC
Status: Investigating We are currently investigating an issue affecting Savings Pockets that may prevent merchants from accessing them via the Yoco App. We will provide further updates as our investigation continues. Affected components App & Portal (Degraded performance)
- monitoring Jun 27, 2026, 08:48 AM UTC
Status: Monitoring A fix has been deployed and systems should be recovering, but not yet fully stable. Affected components App & Portal (Operational)
- resolved Jun 27, 2026, 09:21 AM UTC
Status: Resolved We’ve resolved the issue that impacted Savings Pockets and all our systems are stable again. Thank you for your patience while we got this fixed. Affected components App & Portal (Operational)
Event Processing Delays affecting Orders and Payouts
Affected: PayoutsYoco App
Timeline · 3 updates
- investigating Jun 23, 2026, 02:31 PM UTC
Status: Investigating We are investigating an issue affecting our payout processing and order routing systems. Customers may experience delays in order confirmations, and scheduled payouts are currently paused/delayed. Affected components App & Portal (Degraded performance) Payouts (Degraded performance)
- monitoring Jun 23, 2026, 03:11 PM UTC
Status: Monitoring We’re monitoring a fix for an issue affecting payout processing and order routing. You may still see delays with order confirmations, instant payouts and scheduled payouts while services recover. Affected components App & Portal (Operational) Payouts (Operational)
- resolved Jun 23, 2026, 03:37 PM UTC
Status: Resolved We’ve resolved the issue affecting payout processing and order routing. Order confirmations, Instant Payouts, and scheduled payouts are working again. Affected components Payouts (Operational) App & Portal (Operational)
Some merchants may not receive OTP verification emails and SMS during onboarding.
Affected: Yoco App
Timeline · 2 updates
- investigating Jun 21, 2026, 07:51 AM UTC
Status: Investigating Our services are now fully operational. Affected components App & Portal (Partial outage)
- resolved Jun 21, 2026, 08:01 AM UTC
Status: Resolved Our services are now fully operational. Affected components App & Portal (Operational)
Online payments and the Yoco Web App are unavailable
Affected: Yoco AppOnline payments
Timeline · 6 updates
- investigating May 10, 2026, 06:50 AM UTC
Status: Investigating We're aware of an issue affecting Online Payments and are investigating. Affected components Online Payments (Full outage)
- investigating May 10, 2026, 07:02 AM UTC
Status: Investigating We’re experiencing issues affecting online payments and the Yoco App Affected components Online Payments (Full outage) App & Portal (Partial outage)
- identified May 10, 2026, 07:15 AM UTC
Status: Identified We’re aware of an issue affecting online payments, including card not present transactions, and parts of the Yoco Web App. This is linked to an issue affecting external systems. Our team is monitoring the situation closely and working to restore services as quickly as possible. Affected components Online Payments (Full outage) App & Portal (Partial outage)
- identified May 10, 2026, 07:31 AM UTC
Status: Identified "We are currently experiencing an issue affecting the Yoco Web App (app.yoco.com) and online payments. Users may be seeing DNS errors or be unable to access the Yoco app via their browser. " "Card machine payments are not affected and continue to process normally. " Affected components Online Payments (Full outage) App & Portal (Partial outage)
- monitoring May 10, 2026, 08:02 AM UTC
Status: Monitoring We’re seeing recovery across online payments and the Yoco Web App, and we’re continuing to monitor the situation. Affected components Online Payments (Operational) App & Portal (Operational)
- resolved May 10, 2026, 08:15 AM UTC
Status: Resolved Online payments and the Yoco Web App have recovered and are operating normally again. The issue affecting external systems has been resolved, and merchants should now be able to process online transactions and access the Yoco Web App as expected. Affected components Online Payments (Operational) App & Portal (Operational)
Yoco payments outage
Affected: Online paymentsCard machinesTable by Yoco
Timeline · 2 updates
- monitoring May 09, 2026, 10:33 PM UTC
Status: Monitoring We had a brief interruption of payments and systems are stable again. We are monitoring the situation Affected components Online Payments (Degraded performance) Card Machines (Degraded performance) Table by Yoco (Degraded performance)
- resolved May 10, 2026, 12:33 AM UTC
Status: Resolved Card payments are operating normally again following earlier intermittent disruptions. Affected components Online Payments (Operational) Card Machines (Operational) Table by Yoco (Operational)
Card Machine network issues
Affected: Card machinesTable by Yoco
Timeline · 3 updates
- investigating Apr 30, 2026, 02:16 PM UTC
Status: Investigating We’ve picked up an issue impacting card machines that may be causing connectivity issues. Our investigation is ongoing - we’ll keep you posted here. Affected components Card Machines (Degraded performance) Table by Yoco (Degraded performance)
- monitoring Apr 30, 2026, 02:43 PM UTC
Status: Monitoring Our network provider has fixed the issue that was impacting connectivity, and are currently monitoring the system closely. If anything changes, we’ll keep you posted here. Affected components Card Machines (Operational) Table by Yoco (Operational)
- resolved Apr 30, 2026, 03:10 PM UTC
Status: Resolved The earlier connectivity issue has been resolved and services are operating as normal. Affected components Table by Yoco (Operational) Card Machines (Operational)
Yoco Capital acceptance issue
Affected: Capital
Timeline · 3 updates
- investigating Feb 27, 2026, 07:44 AM UTC
Status: Investigating We’re currently experiencing an issue affecting Yoco Capital where some merchants are unable to accept their funding offers, and our team is working with urgency to resolve it. Affected components Capital (Partial outage)
- monitoring Feb 27, 2026, 10:35 AM UTC
Status: Monitoring Yoco Capital is now operating normally and merchants can accept their funding offers again. Affected components Capital (Operational)
- resolved Feb 27, 2026, 11:16 AM UTC
Status: Resolved Yoco Capital is now operating normally and merchants can accept their funding offers again. Affected components Capital (Operational)