Yoco Outage History

Yoco had 26 outages in the last 2 years totaling 21h 36m of downtime — averaging 1.1 incidents per month.

There were 26 Yoco outages since September 29, 2025 totaling 21h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.yoco.com

Minor September 18, 2026

Merchants unable to complete biometric verification

Detected by Pingoru: Sep 18, 2026, 12:06 PM UTC
Resolved: Sep 18, 2026, 12:06 PM UTC
Duration: —

Affected: Yoco App

Timeline · 3 updates

investigating Sep 18, 2026, 11:31 AM UTC

Status: Investigating We’ve picked up an issue impacting our biometric identify verification service that may be causing Merchants to fail vetting. Our investigation is ongoing - we’ll keep you posted here. Affected components Yoco App (Degraded performance)
investigating Sep 18, 2026, 11:37 AM UTC

Status: Investigating We've picked up an issue affecting our merchant onboarding verification process that may be causing delays completing signup. Our investigation is ongoing, we'll keep you posted here. Affected components Yoco App (Degraded performance)
resolved Sep 18, 2026, 12:06 PM UTC

Status: Resolved Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience Affected components Yoco App (Operational)

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Minor September 16, 2026

Delayed Merchant vetting

Detected by Pingoru: Sep 16, 2026, 02:32 PM UTC
Resolved: Sep 16, 2026, 02:32 PM UTC
Duration: —

Affected: Yoco App

Timeline · 6 updates

identified Sep 16, 2026, 10:33 AM UTC

Status: Identified A 3rd party provider is down and is impacting Yoco's ability to vet new Merchants signing up to our platform. Merchants are able to complete sign-up and onboarding but there is an increased delay in our automated vetting processes. We apologise for any inconvenience caused during this time.
monitoring Sep 16, 2026, 11:29 AM UTC

Status: Monitoring Our 3rd Party provider have confirmed they have fixed the issue on their side and we are seeing normal service resume and vetting being completed for new merchants. The Yoco team will continue to monitor the situation. We apologise for any inconvenience caused during this time.
resolved Sep 16, 2026, 11:50 AM UTC

Status: Resolved Our 3rd party provider is restored and we are happy that our services have returned to normal. We apologise for any inconvenience caused during this time.
identified Sep 16, 2026, 12:18 PM UTC

Status: Identified We are continuing to see intermittent errors from our 3rd party provider. These intermittent issues will continue to delay the vetting of new Merchants at Yoco. We apologise for any inconvenience caused during this time. Affected components Yoco App (Degraded performance)
identified Sep 16, 2026, 01:12 PM UTC

Status: Identified We are still seeing intermittent errors from our 3rd party provider that is resulting in delays in the automatic vetting of new merchants to Yoco. We apologise for any inconvenience caused during this time. Affected components Yoco App (Degraded performance)
resolved Sep 16, 2026, 02:32 PM UTC

Status: Resolved Our 3rd party provider has stabilised and our services have returned to normal. New merchants that were unable to be vetted are now being processed. We apologise for any inconvenience caused during this time. Affected components Yoco App (Operational)

Read the full incident report →

Minor September 14, 2026

Login issues

Detected by Pingoru: Sep 14, 2026, 07:04 AM UTC
Resolved: Sep 14, 2026, 07:04 AM UTC
Duration: —

Affected: Yoco AppYoco POS / Counter POS

Timeline · 4 updates

monitoring Sep 14, 2026, 06:37 AM UTC

Status: Monitoring The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. Affected tribe: Ecosystem Platform. All components are operating normally; we're monitoring for stability. Affected components Yoco App (Partial outage) Yoco POS / Counter POS (Partial outage)
monitoring Sep 14, 2026, 06:41 AM UTC

Status: Monitoring The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. We're monitoring for stability. Affected components Yoco App (Partial outage) Yoco POS / Counter POS (Partial outage)
monitoring Sep 14, 2026, 06:59 AM UTC

Status: Monitoring The authentication issue affecting some merchants' ability to log into the Yoco App has been resolved. We're monitoring for stability. Affected components Yoco App (Operational) Yoco POS / Counter POS (Partial outage)
resolved Sep 14, 2026, 07:04 AM UTC

Status: Resolved The issue affecting some merchants' ability to log into the Yoco App has been resolved. Login and payment processing are functioning normally. We apologise for the inconvenience. Affected components Yoco POS / Counter POS (Operational) Yoco App (Operational)

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Minor September 9, 2026

Order prints not printing & Instant Payout issues

Detected by Pingoru: Sep 09, 2026, 01:04 PM UTC
Resolved: Sep 09, 2026, 01:04 PM UTC
Duration: —

Affected: PayoutsYoco POS / Counter POS

Timeline · 5 updates

investigating Sep 09, 2026, 10:56 AM UTC

Status: Investigating Some merchants may experience issues with order printing on Yoco POS. Affected components Yoco POS / Counter POS (Partial outage)
identified Sep 09, 2026, 10:57 AM UTC

Status: Identified We have a system issue that is affecting order prints, we have diagnosed the issue, and are busy with a fix. Affected components Yoco POS / Counter POS (Partial outage)
investigating Sep 09, 2026, 11:13 AM UTC

Status: Investigating We're investigating two separate issues affecting some merchants: delays with Instant Payouts, and order prints not printing from the POS app. We're working to restore full service as quickly as possible. Affected components Payouts (Partial outage) Yoco POS / Counter POS (Degraded performance)
monitoring Sep 09, 2026, 11:28 AM UTC

Status: Monitoring A fix has been applied for order print issues & Instant Payouts, we're monitoring. Affected components Payouts (Operational) Yoco POS / Counter POS (Operational)
resolved Sep 09, 2026, 01:04 PM UTC

Status: Resolved Order Printing & Instant Payouts have been restored and are processing normally. We apologise for the inconvenience. Affected components Payouts (Operational) Yoco POS / Counter POS (Operational)

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Minor August 21, 2026

The Yoco App is currently unavailable.

Detected by Pingoru: Aug 21, 2026, 10:22 AM UTC
Resolved: Aug 21, 2026, 10:22 AM UTC
Duration: —

Affected: Yoco App

Timeline · 3 updates

investigating Aug 21, 2026, 09:47 AM UTC

Status: Investigating The Yoco App (web and mobile) is currently unavailable. We're investigating and working to restore access as quickly as possible. Affected components Yoco App (Full outage)
monitoring Aug 21, 2026, 09:53 AM UTC

Status: Monitoring The Yoco App is back online and loading normally. We apologise for the inconvenience. Affected components Yoco App (Operational)
resolved Aug 21, 2026, 10:22 AM UTC

Status: Resolved The Yoco App (web and mobile) has been restored and is now operating normally. Affected components Yoco App (Operational)

Read the full incident report →

Minor July 22, 2026

Intermittent card machine and Yoco Counter payment issues

Detected by Pingoru: Jul 22, 2026, 06:02 AM UTC
Resolved: Jul 22, 2026, 06:02 AM UTC
Duration: —

Affected: Card machinesYoco POS / Counter POS

Timeline · 9 updates

Read the full incident report →

Minor July 15, 2026

Some Yoco App Screens Are Intermittently Unavailable

Detected by Pingoru: Jul 15, 2026, 11:39 AM UTC
Resolved: Jul 15, 2026, 11:39 AM UTC
Duration: —

Affected: WebsiteYoco App

Timeline · 5 updates

investigating Jul 15, 2026, 10:50 AM UTC

Status: Investigating Some pages in the Yoco app are currently experiencing intermittent issues Affected components Yoco App (Degraded performance) Website (Degraded performance)
investigating Jul 15, 2026, 10:59 AM UTC

Status: Investigating Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience. Affected components Yoco App (Degraded performance) Website (Degraded performance)
investigating Jul 15, 2026, 11:00 AM UTC

Status: Investigating Some screens within the Yoco Web and Mobile App are currently intermittently displaying an error. Our team is investigating and working to restore full access. We apologise for the inconvenience. Affected components Yoco App (Degraded performance) Website (Operational)
monitoring Jul 15, 2026, 11:16 AM UTC

Status: Monitoring A fix has been implemented for the intermittent issues affecting some pages in the Yoco app. We're monitoring the results to confirm the issue is fully resolved. Affected components Yoco App (Degraded performance) Website (Operational)
resolved Jul 15, 2026, 11:39 AM UTC

Status: Resolved This incident has been resolved. The intermittent errors affecting Yoco Web and Mobile App plan-related pages and Yoco Connect integration settings are no longer occurring. Payment processing was unaffected throughout. Affected components Website (Operational) Yoco App (Operational)

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Minor July 10, 2026

New Merchants are unable to complete onboarding

Detected by Pingoru: Jul 10, 2026, 09:47 AM UTC
Resolved: Jul 10, 2026, 09:47 AM UTC
Duration: —

Timeline · 3 updates

identified Jul 10, 2026, 08:33 AM UTC

Status: Identified We’ve picked up an issue with a 3rd party provider impacting new Merchants that are trying to complete their onboarding. Our investigation is ongoing - we’ll keep you posted here.
monitoring Jul 10, 2026, 09:33 AM UTC

Status: Monitoring Our 3rd party provider has resolved their issues and we are seeing our process return to normal. New merchants are now able to complete their onboarding into Yoco. The team is continuing to monitor the situation for now. We apologise for any inconvenience caused during this period.
resolved Jul 10, 2026, 09:47 AM UTC

Status: Resolved Our 3rd party provider has confirmed that they have restored their services. And we can confirm our systems are now operating as expected. Previously affected merchants are no longer impacted. We apologise for any inconvenience over this period.

Read the full incident report →

Minor June 30, 2026

Savings Pockets are currently experiencing delays

Detected by Pingoru: Jun 30, 2026, 07:30 AM UTC
Resolved: Jun 30, 2026, 07:30 AM UTC
Duration: —

Affected: Yoco AppYoco Savings

Timeline · 3 updates

monitoring Jun 30, 2026, 06:31 AM UTC

Status: Monitoring A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability. Affected components App & Portal (Degraded performance)
monitoring Jun 30, 2026, 07:02 AM UTC

Status: Monitoring A fix has been deployed and Savings Pockets are loading normally again, with deposits now processing. We're monitoring closely to confirm full stability. Affected components App & Portal (Operational) Yoco Savings (Degraded performance)
resolved Jun 30, 2026, 07:30 AM UTC

Status: Resolved This incident has been resolved. Savings Pockets are loading normally and all deposits are processing as expected. We apologise for the inconvenience. Affected components App & Portal (Operational) Yoco Savings (Operational)

Read the full incident report →

Minor June 27, 2026

Saving Pockets

Detected by Pingoru: Jun 27, 2026, 09:21 AM UTC
Resolved: Jun 27, 2026, 09:21 AM UTC
Duration: —

Affected: Yoco App

Timeline · 3 updates

investigating Jun 27, 2026, 07:37 AM UTC

Status: Investigating We are currently investigating an issue affecting Savings Pockets that may prevent merchants from accessing them via the Yoco App. We will provide further updates as our investigation continues. Affected components App & Portal (Degraded performance)
monitoring Jun 27, 2026, 08:48 AM UTC

Status: Monitoring A fix has been deployed and systems should be recovering, but not yet fully stable. Affected components App & Portal (Operational)
resolved Jun 27, 2026, 09:21 AM UTC

Status: Resolved We’ve resolved the issue that impacted Savings Pockets and all our systems are stable again. Thank you for your patience while we got this fixed. Affected components App & Portal (Operational)

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Minor June 23, 2026

Event Processing Delays affecting Orders and Payouts

Detected by Pingoru: Jun 23, 2026, 03:37 PM UTC
Resolved: Jun 23, 2026, 03:37 PM UTC
Duration: —

Affected: PayoutsYoco App

Timeline · 3 updates

investigating Jun 23, 2026, 02:31 PM UTC

Status: Investigating We are investigating an issue affecting our payout processing and order routing systems. Customers may experience delays in order confirmations, and scheduled payouts are currently paused/delayed. Affected components App & Portal (Degraded performance) Payouts (Degraded performance)
monitoring Jun 23, 2026, 03:11 PM UTC

Status: Monitoring We’re monitoring a fix for an issue affecting payout processing and order routing. You may still see delays with order confirmations, instant payouts and scheduled payouts while services recover. Affected components App & Portal (Operational) Payouts (Operational)
resolved Jun 23, 2026, 03:37 PM UTC

Status: Resolved We’ve resolved the issue affecting payout processing and order routing. Order confirmations, Instant Payouts, and scheduled payouts are working again. Affected components Payouts (Operational) App & Portal (Operational)

Read the full incident report →

Minor June 21, 2026

Some merchants may not receive OTP verification emails and SMS during onboarding.

Detected by Pingoru: Jun 21, 2026, 08:01 AM UTC
Resolved: Jun 21, 2026, 08:01 AM UTC
Duration: —

Affected: Yoco App

Timeline · 2 updates

investigating Jun 21, 2026, 07:51 AM UTC

Status: Investigating Our services are now fully operational. Affected components App & Portal (Partial outage)
resolved Jun 21, 2026, 08:01 AM UTC

Status: Resolved Our services are now fully operational. Affected components App & Portal (Operational)

Read the full incident report →

Minor May 10, 2026

Online payments and the Yoco Web App are unavailable

Detected by Pingoru: May 10, 2026, 08:15 AM UTC
Resolved: May 10, 2026, 08:15 AM UTC
Duration: —

Affected: Yoco AppOnline payments

Timeline · 6 updates

investigating May 10, 2026, 06:50 AM UTC

Status: Investigating We're aware of an issue affecting Online Payments and are investigating. Affected components Online Payments (Full outage)
investigating May 10, 2026, 07:02 AM UTC

Status: Investigating We’re experiencing issues affecting online payments and the Yoco App Affected components Online Payments (Full outage) App & Portal (Partial outage)
identified May 10, 2026, 07:15 AM UTC

Status: Identified We’re aware of an issue affecting online payments, including card not present transactions, and parts of the Yoco Web App. This is linked to an issue affecting external systems. Our team is monitoring the situation closely and working to restore services as quickly as possible. Affected components Online Payments (Full outage) App & Portal (Partial outage)
identified May 10, 2026, 07:31 AM UTC

Status: Identified "We are currently experiencing an issue affecting the Yoco Web App (app.yoco.com) and online payments. Users may be seeing DNS errors or be unable to access the Yoco app via their browser. " "Card machine payments are not affected and continue to process normally. " Affected components Online Payments (Full outage) App & Portal (Partial outage)
monitoring May 10, 2026, 08:02 AM UTC

Status: Monitoring We’re seeing recovery across online payments and the Yoco Web App, and we’re continuing to monitor the situation. Affected components Online Payments (Operational) App & Portal (Operational)
resolved May 10, 2026, 08:15 AM UTC

Status: Resolved Online payments and the Yoco Web App have recovered and are operating normally again. The issue affecting external systems has been resolved, and merchants should now be able to process online transactions and access the Yoco Web App as expected. Affected components Online Payments (Operational) App & Portal (Operational)

Read the full incident report →

Minor May 10, 2026

Yoco payments outage

Detected by Pingoru: May 10, 2026, 12:33 AM UTC
Resolved: May 10, 2026, 12:33 AM UTC
Duration: —

Affected: Online paymentsCard machinesTable by Yoco

Timeline · 2 updates

monitoring May 09, 2026, 10:33 PM UTC

Status: Monitoring We had a brief interruption of payments and systems are stable again. We are monitoring the situation Affected components Online Payments (Degraded performance) Card Machines (Degraded performance) Table by Yoco (Degraded performance)
resolved May 10, 2026, 12:33 AM UTC

Status: Resolved Card payments are operating normally again following earlier intermittent disruptions. Affected components Online Payments (Operational) Card Machines (Operational) Table by Yoco (Operational)

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Minor April 30, 2026

Card Machine network issues

Detected by Pingoru: Apr 30, 2026, 03:10 PM UTC
Resolved: Apr 30, 2026, 03:10 PM UTC
Duration: —

Affected: Card machinesTable by Yoco

Timeline · 3 updates

investigating Apr 30, 2026, 02:16 PM UTC

Status: Investigating We’ve picked up an issue impacting card machines that may be causing connectivity issues. Our investigation is ongoing - we’ll keep you posted here. Affected components Card Machines (Degraded performance) Table by Yoco (Degraded performance)
monitoring Apr 30, 2026, 02:43 PM UTC

Status: Monitoring Our network provider has fixed the issue that was impacting connectivity, and are currently monitoring the system closely. If anything changes, we’ll keep you posted here. Affected components Card Machines (Operational) Table by Yoco (Operational)
resolved Apr 30, 2026, 03:10 PM UTC

Status: Resolved The earlier connectivity issue has been resolved and services are operating as normal. Affected components Table by Yoco (Operational) Card Machines (Operational)

Read the full incident report →

Minor February 27, 2026

Yoco Capital acceptance issue

Detected by Pingoru: Feb 27, 2026, 11:16 AM UTC
Resolved: Feb 27, 2026, 11:16 AM UTC
Duration: —

Affected: Capital

Timeline · 3 updates

investigating Feb 27, 2026, 07:44 AM UTC

Status: Investigating We’re currently experiencing an issue affecting Yoco Capital where some merchants are unable to accept their funding offers, and our team is working with urgency to resolve it. Affected components Capital (Partial outage)
monitoring Feb 27, 2026, 10:35 AM UTC

Status: Monitoring Yoco Capital is now operating normally and merchants can accept their funding offers again. Affected components Capital (Operational)
resolved Feb 27, 2026, 11:16 AM UTC

Status: Resolved Yoco Capital is now operating normally and merchants can accept their funding offers again. Affected components Capital (Operational)