Online payments and the Yoco Web App are unavailable

Update timeline

1. investigating May 10, 2026, 06:50 AM UTC

   Status: Investigating We're aware of an issue affecting Online Payments and are investigating. Affected components Online Payments (Full outage)

2. investigating May 10, 2026, 07:02 AM UTC

   Status: Investigating We’re experiencing issues affecting online payments and the Yoco App Affected components Online Payments (Full outage) App & Portal (Partial outage)

3. identified May 10, 2026, 07:15 AM UTC

   Status: Identified We’re aware of an issue affecting online payments, including card not present transactions, and parts of the Yoco Web App. This is linked to an issue affecting external systems. Our team is monitoring the situation closely and working to restore services as quickly as possible. Affected components Online Payments (Full outage) App & Portal (Partial outage)

4. identified May 10, 2026, 07:31 AM UTC

   Status: Identified "We are currently experiencing an issue affecting the Yoco Web App (app.yoco.com) and online payments. Users may be seeing DNS errors or be unable to access the Yoco app via their browser. " "Card machine payments are not affected and continue to process normally. " Affected components Online Payments (Full outage) App & Portal (Partial outage)

5. monitoring May 10, 2026, 08:02 AM UTC

   Status: Monitoring We’re seeing recovery across online payments and the Yoco Web App, and we’re continuing to monitor the situation. Affected components Online Payments (Operational) App & Portal (Operational)

6. resolved May 10, 2026, 08:15 AM UTC

   Status: Resolved Online payments and the Yoco Web App have recovered and are operating normally again. The issue affecting external systems has been resolved, and merchants should now be able to process online transactions and access the Yoco Web App as expected. Affected components Online Payments (Operational) App & Portal (Operational)