Yoco incident
Online payments and the Yoco Web App are unavailable
Yoco is currently experiencing a major incident affecting App & Portal and Online Payments, which began 41 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2026, 06:50 AM UTC
Status: Investigating We're aware of an issue affecting Online Payments and are investigating. Affected components Online Payments (Full outage)
- investigating May 10, 2026, 07:02 AM UTC
Status: Investigating We’re experiencing issues affecting online payments and the Yoco App Affected components Online Payments (Full outage) App & Portal (Partial outage)
- identified May 10, 2026, 07:15 AM UTC
Status: Identified We’re aware of an issue affecting online payments, including card not present transactions, and parts of the Yoco Web App. This is linked to an issue affecting external systems. Our team is monitoring the situation closely and working to restore services as quickly as possible. Affected components Online Payments (Full outage) App & Portal (Partial outage)
- identified May 10, 2026, 07:31 AM UTC
Status: Identified "We are currently experiencing an issue affecting the Yoco Web App (app.yoco.com) and online payments. Users may be seeing DNS errors or be unable to access the Yoco app via their browser. " "Card machine payments are not affected and continue to process normally. " Affected components Online Payments (Full outage) App & Portal (Partial outage)