Yoco incident

Merchants unable to complete biometric verification

Minor Resolved View vendor source →

Yoco experienced a minor incident on September 18, 2026 affecting Yoco App, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 12:06 PM UTC
Resolved
Sep 18, 2026, 12:06 PM UTC
Duration
—
Detected by Pingoru
Sep 18, 2026, 12:06 PM UTC

Affected components

Yoco App

Update timeline

  1. investigating Sep 18, 2026, 11:31 AM UTC

    Status: Investigating We’ve picked up an issue impacting our biometric identify verification service that may be causing Merchants to fail vetting. Our investigation is ongoing - we’ll keep you posted here. Affected components Yoco App (Degraded performance)

  2. investigating Sep 18, 2026, 11:37 AM UTC

    Status: Investigating We've picked up an issue affecting our merchant onboarding verification process that may be causing delays completing signup. Our investigation is ongoing, we'll keep you posted here. Affected components Yoco App (Degraded performance)

  3. resolved Sep 18, 2026, 12:06 PM UTC

    Status: Resolved Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience Affected components Yoco App (Operational)