Resolved after 35 minutes, affecting Yoco App, on September 18, 2026.
Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience
Affected components
Update timeline
- investigating Sep 18, 2026, 11:31 AM UTC
We’ve picked up an issue impacting our biometric identify verification service that may be causing Merchants to fail vetting. Our investigation is ongoing - we’ll keep you posted here.
- investigating Sep 18, 2026, 11:37 AM UTC
We've picked up an issue affecting our merchant onboarding verification process that may be causing delays completing signup. Our investigation is ongoing, we'll keep you posted here.
- resolved Sep 18, 2026, 12:06 PM UTC
Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience
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