Yoco incident
Some merchants are currently unable to complete identity verification during Yoco App onboarding
Yoco experienced a minor incident on October 1, 2026 affecting Yoco App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 06:15 AM UTC
Status: Identified Some merchants are currently unable to complete identity verification during onboarding or re-verification on the Yoco App, due to an issue with one of our service providers. Card machine and online payment transactions are processing normally. We've identified the issue and are working to restore full service as quickly as possible. Affected components Yoco App (Partial outage)
- monitoring Oct 01, 2026, 06:42 AM UTC
Status: Monitoring A fix has been implemented by one of our service providers, and identity verification during onboarding and re-verification on the Yoco App has been restored. Merchants can now complete verification as normal. We apologise for the inconvenience. Affected components Yoco App (Operational)
- resolved Oct 01, 2026, 07:02 AM UTC
Status: Resolved We’ve resolved the issue that impacted Identity verification and all our systems are stable again. Thank you for your patience while we got this fixed. Affected components Yoco App (Operational)