Intermittent card machine and Yoco Counter payment issues

Update timeline

1. investigating Jul 21, 2026, 03:57 PM UTC

   Partial outage affecting card machine and cloud/online payment transactions

2. investigating Jul 21, 2026, 04:01 PM UTC

   Card machine transactions are affected; you can transact in standalone mode. Our team is investigating. We apologise for the inconvenience.

3. investigating Jul 21, 2026, 04:02 PM UTC

   Card machine transactions are affected; you can transact in standalone mode. Our team is investigating. We apologise for the inconvenience.

4. investigating Jul 21, 2026, 04:02 PM UTC

   We’ve picked up an issue impacting [product/service] that may be causing [impact]. Our investigation is ongoing - we’ll keep you posted here.

5. investigating Jul 21, 2026, 04:04 PM UTC

   We’ve picked up an issue impacting Yoco Counter & card machines that may be causing payments. Our investigation is ongoing - we’ll keep you posted here.

6. investigating Jul 21, 2026, 04:06 PM UTC

   We’ve picked up an issue impacting Yoco Counter & card machines that may be causing intermittent payment issues. Our investigation is ongoing - we’ll keep you posted here.

7. monitoring Jul 21, 2026, 04:25 PM UTC

   A fix has been implemented. Please restart your card machine and POS to apply it. We're monitoring to confirm resolution.

8. monitoring Jul 21, 2026, 05:16 PM UTC

   This incident has been resolved. Card machine and integrated payment transactions (Counter, Lightspeed, Table) are fully restored. If you haven't already, please restart your card machine and POS device to ensure the fix has been applied. Thank you for your patience.

9. resolved Jul 22, 2026, 06:02 AM UTC

   We’ve resolved the issue that impacted Integrated POS payments and all our systems are stable again. Thank you for your patience while we got this fixed.