- Detected by Pingoru
- Jul 28, 2026, 09:40 PM UTC
- Resolved
- Jul 29, 2026, 09:11 PM UTC
- Duration
- 23h 30m
Affected: Hearsay Relate
Timeline · 4 updates
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identified Jul 28, 2026, 09:40 PM UTC
We are aware of login issues affecting the Hearsay for Intune by Yext iOS application. We are working on a fix and will update as we have more information.
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identified Jul 28, 2026, 09:40 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jul 29, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring results. Users of our Intune iOS application should update to the latest version, 9.5.2.
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resolved Jul 29, 2026, 09:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 09:11 PM UTC
- Resolved
- Jul 23, 2026, 06:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 23, 2026, 09:11 PM UTC
Advanced functionality, like Search's Extractive QA or semantic search, was degraded for a subset of customers between 2 AM and 4:30 AM this morning. Functionally was fully restored after 4:30 AM.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 08:50 AM UTC
- Resolved
- Jul 18, 2026, 10:30 AM UTC
- Duration
- 1d 1h
Affected: Pages ServingSearch Serving
Timeline · 5 updates
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investigating Jul 17, 2026, 10:19 AM UTC
File assets are failing to load in customer accounts
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monitoring Jul 17, 2026, 10:26 AM UTC
A fix has been implemented and we're monitoring the results
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monitoring Jul 17, 2026, 04:51 PM UTC
We are continuing to monitor for any further issues.
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resolved Jul 18, 2026, 10:30 AM UTC
This incident is resolved.
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postmortem Jul 29, 2026, 08:53 PM UTC
This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 11:41 PM UTC
- Resolved
- Jul 17, 2026, 12:36 AM UTC
- Duration
- 55m
Affected: Pages Development
Timeline · 3 updates
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identified Jul 16, 2026, 11:41 PM UTC
New Pages deployments are currently failing due to an outage with our repository provider, Github. We are monitoring their status at https://www.githubstatus.com/
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monitoring Jul 16, 2026, 11:55 PM UTC
We are observing restored functionality but will continue monitoring as the Guthub incident is still ongoing
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resolved Jul 17, 2026, 12:36 AM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 06:32 PM UTC
- Resolved
- Jul 17, 2026, 02:16 AM UTC
- Duration
- 7h 43m
Affected: Pages ServingSearch Serving
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 02:05 PM UTC
- Resolved
- Jul 16, 2026, 11:43 PM UTC
- Duration
- 9h 38m
Affected: Analytics Ingestion
Timeline · 5 updates
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investigating Jul 16, 2026, 02:05 PM UTC
We are investigating indications of an increased error rate in the Events API in the US partition.
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monitoring Jul 16, 2026, 02:40 PM UTC
A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue.
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identified Jul 16, 2026, 03:56 PM UTC
We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution.
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identified Jul 16, 2026, 05:01 PM UTC
The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause.
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resolved Jul 16, 2026, 11:43 PM UTC
We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 01:08 PM UTC
- Resolved
- Jul 16, 2026, 03:05 PM UTC
- Duration
- 1h 57m
Affected: Hearsay Platform
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 02:48 PM UTC
- Resolved
- Jul 15, 2026, 08:07 PM UTC
- Duration
- 5h 18m
Affected: Listings Publishing
Timeline · 3 updates
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identified Jul 15, 2026, 02:48 PM UTC
We have identified an issue that is delaying Listings updates since Tuesday July 14th, 11:17 PM EST. We have implemented a fix to resume these updates, but the queue will take some time to become current; we will update as the system catches back up.
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identified Jul 15, 2026, 05:43 PM UTC
The queues are about halfway through catching up; we will continue to provide updates as the system returns to normal behavior.
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resolved Jul 15, 2026, 08:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 09:45 AM UTC
- Resolved
- Jul 14, 2026, 11:30 AM UTC
- Duration
- 1h 44m
Affected: Review ResponseReviews Portal
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 12:23 AM UTC
- Resolved
- Jul 14, 2026, 12:46 AM UTC
- Duration
- 22m
Affected: Analytics Ingestion
Timeline · 2 updates
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monitoring Jul 14, 2026, 12:23 AM UTC
We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.
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resolved Jul 14, 2026, 12:46 AM UTC
The issue affecting the Events API in the US has been resolved. All systems are now operating normally. The issue means that events sent to the API may not have been recorded for the span of time from 7:34pm to 7:48pm EDT.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 01:40 PM UTC
- Resolved
- Jul 04, 2026, 02:11 PM UTC
- Duration
- 1d
Affected: Scout Portal
Timeline · 3 updates
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investigating Jul 03, 2026, 01:40 PM UTC
We are Investigating Reports of Problems with Ask Scout in the EU Partition
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monitoring Jul 03, 2026, 02:25 PM UTC
We have mitigated the issue and Ask Scout threads are working in the EU.
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resolved Jul 04, 2026, 02:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2026, 05:28 AM UTC
- Resolved
- Jul 02, 2026, 05:39 AM UTC
- Duration
- 10m
Affected: Hearsay Platform
Timeline · 3 updates
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investigating Jul 02, 2026, 05:28 AM UTC
We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface. The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
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identified Jul 02, 2026, 05:33 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Jul 02, 2026, 05:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 04:14 PM UTC
- Resolved
- Jun 30, 2026, 04:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 30, 2026, 04:14 PM UTC
Semantic search functionality in Yext Search had elevated error rates in our EU regions from 6/29/2026 from 12 AM to 4 AM. Semantic search functionality has since been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 05:00 PM UTC
- Resolved
- Jun 29, 2026, 07:16 PM UTC
- Duration
- 2h 15m
Affected: Scout PortalAnalytics PortalAnalytics Queries
Timeline · 2 updates
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monitoring Jun 29, 2026, 05:00 PM UTC
We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.
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resolved Jun 29, 2026, 07:16 PM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 07:07 PM UTC
- Resolved
- Jun 22, 2026, 09:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 23, 2026, 07:07 PM UTC
In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 11:32 AM UTC
- Resolved
- Jun 12, 2026, 07:00 PM UTC
- Duration
- 1d 7h
Timeline · 1 update
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resolved Jun 11, 2026, 11:32 AM UTC
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 08:16 PM UTC
- Resolved
- Jun 04, 2026, 08:30 PM UTC
- Duration
- 13m
Affected: Hearsay Social
Timeline · 2 updates
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investigating Jun 04, 2026, 08:16 PM UTC
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
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resolved Jun 04, 2026, 08:30 PM UTC
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 08:15 PM UTC
- Resolved
- Jun 03, 2026, 10:38 PM UTC
- Duration
- 2h 23m
Affected: Analytics Queries
Timeline · 3 updates
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investigating Jun 03, 2026, 08:15 PM UTC
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
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monitoring Jun 03, 2026, 08:52 PM UTC
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. We will continue to monitor the situation.
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resolved Jun 03, 2026, 10:38 PM UTC
The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 08:52 AM UTC
- Resolved
- Jun 03, 2026, 11:03 AM UTC
- Duration
- 2h 10m
Affected: Review GenerationReview ResponseReviews Portal
Timeline · 3 updates
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investigating Jun 03, 2026, 08:52 AM UTC
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality. Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available. Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
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monitoring Jun 03, 2026, 09:43 AM UTC
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized. We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
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resolved Jun 03, 2026, 11:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 05:32 PM UTC
- Resolved
- Jun 03, 2026, 06:10 PM UTC
- Duration
- 1d
Affected: Managed Services ETLs
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 12:17 PM UTC
- Resolved
- May 20, 2026, 04:37 PM UTC
- Duration
- 4h 20m
Affected: Hearsay Social
Timeline · 3 updates
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investigating May 20, 2026, 12:17 PM UTC
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring. We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
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monitoring May 20, 2026, 03:56 PM UTC
LinkedIn has implemented a fix and we are monitoring results.
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resolved May 20, 2026, 04:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:07 PM UTC
- Resolved
- May 19, 2026, 04:19 PM UTC
- Duration
- 1h 11m
Affected: Hearsay Platform
Timeline · 4 updates
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investigating May 19, 2026, 03:07 PM UTC
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
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identified May 19, 2026, 03:59 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 19, 2026, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 19, 2026, 04:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 05:24 PM UTC
- Resolved
- May 13, 2026, 08:40 PM UTC
- Duration
- 3h 15m
Affected: Listings Portal
Timeline · 2 updates
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monitoring May 13, 2026, 05:24 PM UTC
We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.
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resolved May 13, 2026, 08:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 10:33 PM UTC
- Resolved
- May 13, 2026, 11:45 PM UTC
- Duration
- 1d 1h
Affected: Connectors Processing
Timeline · 4 updates
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identified May 12, 2026, 10:33 PM UTC
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
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identified May 13, 2026, 06:37 AM UTC
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
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monitoring May 13, 2026, 06:10 PM UTC
We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours. As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress). For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
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resolved May 13, 2026, 11:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 04:09 PM UTC
- Resolved
- May 13, 2026, 04:34 PM UTC
- Duration
- 1d
Affected: Search IndexingReviews Portal
Timeline · 5 updates
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investigating May 12, 2026, 04:09 PM UTC
Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.
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identified May 12, 2026, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
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identified May 12, 2026, 07:05 PM UTC
We are continuing to work on a fix for this issue.
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monitoring May 12, 2026, 08:32 PM UTC
A fix has been implemented and we are monitoring the impacted systems.
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resolved May 13, 2026, 04:34 PM UTC
This incident has been resolved.
Read the full incident report →
