Yext had 61 outages in the last 2 years totaling 215h 43m of downtime — averaging 2.5 incidents per month.
There were 61 Yext outages since September 12, 2025 totaling 215h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. We will continue to monitor the situation.
The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality. Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available. Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized. We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
This incident has been resolved.
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring. We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
LinkedIn has implemented a fix and we are monitoring results.
This incident has been resolved.
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.
This incident has been resolved.
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours. As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress). For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
This incident has been resolved.
Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the impacted systems.
This incident has been resolved.
An issue with the US Customer Portal was identified and mitigated. Between 5:30pm and 6:10pm ET on 4/30/2026, the portal may have been unavailable or the navigation bar may have failed to render. The portal is now operating normally.
We are currently investigating reports of publishing delays for a subset of Pages sites.
The issue has been identified and a fix is being implemented.
We have implemented a fix for this issue and publishing has resumed. There was also a partial impact to the Content Portal which has also been mitigated. We will continue to monitor the situation.
This incident has been resolved.
We are investigating reports of a partial outage in Analytics API
The issue has been identified and a fix is being implemented.
We have mitigated the issue for most affected customers. We are continuing to work on completely resolving the issue.
We have remediated the issue. We will continue to monitor the situation.
This incident is resolved.
A issue delaying Managed Services ETLs was identified and mitigated. Between 1:15am and 12:52pm ET on 4/9/2026, Managed Services ETLs were delayed in running. All systems are now operating normally, any delayed data updates will be processed, and our teams are monitoring. We will provide a final update by 3:00pm ET on 4/9/2026.
This incident is resolved.
We are investigating reports of delays in processing of automated and generative review responses.
We have identified the issue and are working on remediation.
We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
All delayed items have been processed and are now operating in the expected timeframe for new responses. This incident is resolved.
We have identified an issue with detect-in for native video posts not functioning in Supervision for some users. This does not affect video posts published from within the Hearsay platform. We are working to mitigate the problem.
We have deployed a fix to detect-in for native video posts in Supervision. We will continue to monitor for any adverse effects.
This incident has been resolved.
Due to this ongoing incident, customers may not see updates to Japanese profiles properly reflected in their Search experience.
A fix has been implemented and we're monitoring search indexing.
This incident has been resolved.
We are currently seeing errors from the Facebook API when attempting to publish video posts. As a result, video posts to Facebook may fail to publish. This appears to be an issue originating from Facebook’s API. We have contacted Meta and are monitoring the situation closely. Other Facebook post types (text and image) are functioning normally. We will share updates as soon as we receive additional information.
The issue affecting video post publishing to Facebook has been resolved. Facebook’s API is now operating normally, and video posts are successfully publishing again. We will continue to monitor to ensure stability.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have received reports from our ISP that they are experiencing an outage on our primary and backup links.
Our ISP appears to have remediated the issue. We will continue to monitor the situation.
This incident is resolved.
### Summary From approximately 9:08 EST to 10:15 EST on March 4, 2026, the US Customer Portal, Management API, and Scan API were unavailable. ### Root Cause The incident was caused by an outage of the ISP for both our primary and backup links. ### Remediation The incident was resolved when our ISP remediated the issue.
We're investigating reports of delays in sending Reviews notifications.
We identified an issue that delayed Reviews Analytics notifications beginning February 25. We’re working to send the delayed reports as soon as possible.
We’ve verified that Reviews Analytics notification emails are functioning normally again, including correct image attachments. We’re continuing to send any missed notifications and delayed reports from the impact period. We’ll continue to monitor and perform additional checks to ensure notifications and reports are delivered as expected. This issue is now mitigated.
We are continuing to monitor for any further issues.
We’ve verified that Reviews Analytics notification emails are functioning normally again, including correct image attachments. All eligible missed notifications and delayed reports from the impact period have now been successfully sent. This applies exclusively to reports with a sending frequency greater than daily (e.g., weekly or monthly), as daily reports were not reissued. The system is fully operational, and we’ve completed additional monitoring and validation to ensure notifications and reports are being delivered as expected. This issue is fully resolved.
We experienced delays in publishing Classic Pages content and degraded performance in the Pages platform from approximately 7:00 PM ET on Saturday, February 21 to 12:30 AM ET on Sunday, February 22. The issue has since been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of delays in Pages generation.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of delays in Analytics metrics.
The issue has been identified and a fix is being implemented.
We have deployed a fix for the delayed Analytics ingestion affecting Analytics Events and associated metrics. Most users should now see related Pages and Search metrics for the affected time period in the platform, though some metrics requests may continue to be cached across the next two hours. We will continue to monitor for any adverse effects.
The issue affecting Analytics Events ingestion has been resolved. All systems are now operating normally. The issue began at February 16, 2026 at 6:00 AM EST and was resolved at February 18, 2026 at 1:21 PM EST. We apologize for any inconvenience this may have caused.