Yext Outage History
Yext is up right nowYext had 82 outages in the last 2 years totaling 155h 30m of downtime — averaging 3.4 incidents per month.
There were 82 Yext outages since September 12, 2025 totaling 155h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Inbound Voice Service Degradation
Affected: Hearsay Relate
Timeline · 3 updates
- identified Sep 03, 2026, 04:26 PM UTC
We are currently investigating an issue affecting inbound voice services for a subset of users. Impacted users may experience issues receiving inbound calls. Our engineering team is actively investigating the cause and working to restore normal service as quickly as possible. Outbound voice services are not currently known to be affected. We will provide another update as more information becomes available.
- monitoring Sep 03, 2026, 04:55 PM UTC
A fix has been deployed to address the inbound voice issue affecting a subset of users.
- resolved Sep 03, 2026, 05:41 PM UTC
This incident has been resolved.
Partial outage: Hearsay platform intermittently unavailable
Affected: Hearsay Platform
Timeline · 4 updates
- investigating Sep 02, 2026, 03:09 PM UTC
We are seeing degraded performance with some areas of the Hearsay application. We are actively investigating and will update shortly.
- investigating Sep 02, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- identified Sep 02, 2026, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2026, 05:44 PM UTC
This incident has been resolved.
Intermittent Issues Accessing Hearsay User Portal
Affected: Hearsay Platform
Timeline · 5 updates
- investigating Aug 17, 2026, 03:36 PM UTC
We are currently investigating this issue.
- identified Aug 17, 2026, 03:48 PM UTC
We have identified the source of errors and are working on remediation.
- monitoring Aug 17, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 05:18 PM UTC
This incident has been resolved.
- postmortem Aug 26, 2026, 06:01 PM UTC
# Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.
Pages Publishing Delays
Affected: Pages GenerationPages Portal
Timeline · 3 updates
- identified Aug 17, 2026, 02:32 PM UTC
We have identified an ongoing GitHub service incident that is causing delays for some Yext Pages publishes and resulting in degradations in the platform. Publishing requests may take longer than expected to complete. We are monitoring GitHub’s recovery and will provide an update as more information becomes available.
- monitoring Aug 17, 2026, 05:06 PM UTC
Github has mitigated the issues affecting Pages publishing and the portal. Service has been fully restored. We will continue to monitor the situation.
- resolved Aug 17, 2026, 09:37 PM UTC
This incident is resolved.
EU Pages Publishing Delays
Affected: Pages Generation
Timeline · 4 updates
- investigating Aug 13, 2026, 08:46 AM UTC
We are investigating reports of delays in Pages Publishing in the EU.
- identified Aug 13, 2026, 09:22 AM UTC
We have identified the issue and are working on remediation.
- monitoring Aug 13, 2026, 09:29 AM UTC
We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
- resolved Aug 13, 2026, 01:45 PM UTC
This incident is resolved.
Social – Elevated Errors in Post Feed and Post Calendar
Timeline · 1 update
- resolved Aug 10, 2026, 02:00 PM UTC
We are investigating reports of errors in Post Feed and Post Calendar.
Hearsay for Intune by Yext iOS application has login failures
Affected: Hearsay Relate
Timeline · 4 updates
- identified Jul 28, 2026, 09:40 PM UTC
We are aware of login issues affecting the Hearsay for Intune by Yext iOS application. We are working on a fix and will update as we have more information.
- identified Jul 28, 2026, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 29, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring results. Users of our Intune iOS application should update to the latest version, 9.5.2.
- resolved Jul 29, 2026, 09:11 PM UTC
This incident has been resolved.
Search Serving degraded
Timeline · 1 update
- resolved Jul 23, 2026, 09:11 PM UTC
Advanced functionality, like Search's Extractive QA or semantic search, was degraded for a subset of customers between 2 AM and 4:30 AM this morning. Functionally was fully restored after 4:30 AM.
File assets are failing to load in customer accounts
Affected: Pages ServingSearch Serving
Timeline · 5 updates
- investigating Jul 17, 2026, 10:19 AM UTC
File assets are failing to load in customer accounts
- monitoring Jul 17, 2026, 10:26 AM UTC
A fix has been implemented and we're monitoring the results
- monitoring Jul 17, 2026, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 18, 2026, 10:30 AM UTC
This incident is resolved.
- postmortem Jul 29, 2026, 08:53 PM UTC
This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.
New Pages Deployment Errors
Affected: Pages Development
Timeline · 3 updates
- identified Jul 16, 2026, 11:41 PM UTC
New Pages deployments are currently failing due to an outage with our repository provider, Github. We are monitoring their status at https://www.githubstatus.com/
- monitoring Jul 16, 2026, 11:55 PM UTC
We are observing restored functionality but will continue monitoring as the Guthub incident is still ongoing
- resolved Jul 17, 2026, 12:36 AM UTC
This incident is resolved.
Image Serving Partially Degraded
Affected: Pages ServingSearch Serving
Timeline · 5 updates
Increased error rate for Events API in the US
Affected: Analytics Ingestion
Timeline · 5 updates
- investigating Jul 16, 2026, 02:05 PM UTC
We are investigating indications of an increased error rate in the Events API in the US partition.
- monitoring Jul 16, 2026, 02:40 PM UTC
A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue.
- identified Jul 16, 2026, 03:56 PM UTC
We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution.
- identified Jul 16, 2026, 05:01 PM UTC
The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause.
- resolved Jul 16, 2026, 11:43 PM UTC
We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT.
Hearsay Platform Errors
Affected: Hearsay Platform
Timeline · 6 updates
Listings Update Delays
Affected: Listings Publishing
Timeline · 3 updates
- identified Jul 15, 2026, 02:48 PM UTC
We have identified an issue that is delaying Listings updates since Tuesday July 14th, 11:17 PM EST. We have implemented a fix to resume these updates, but the queue will take some time to become current; we will update as the system catches back up.
- identified Jul 15, 2026, 05:43 PM UTC
The queues are about halfway through catching up; we will continue to provide updates as the system returns to normal behavior.
- resolved Jul 15, 2026, 08:07 PM UTC
This incident has been resolved.
Reviews Service Unavailable
Affected: Review ResponseReviews Portal
Timeline · 5 updates
Events API unavailable in the US
Affected: Analytics Ingestion
Timeline · 2 updates
- monitoring Jul 14, 2026, 12:23 AM UTC
We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.
- resolved Jul 14, 2026, 12:46 AM UTC
The issue affecting the Events API in the US has been resolved. All systems are now operating normally. The issue means that events sent to the API may not have been recorded for the span of time from 7:34pm to 7:48pm EDT.
Ask Scout Down for EU Customers
Affected: Scout Portal
Timeline · 3 updates
- investigating Jul 03, 2026, 01:40 PM UTC
We are Investigating Reports of Problems with Ask Scout in the EU Partition
- monitoring Jul 03, 2026, 02:25 PM UTC
We have mitigated the issue and Ask Scout threads are working in the EU.
- resolved Jul 04, 2026, 02:11 PM UTC
This incident has been resolved.
Investigating Intermittent Web UI Issues
Affected: Hearsay Platform
Timeline · 3 updates
- investigating Jul 02, 2026, 05:28 AM UTC
We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface. The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
- identified Jul 02, 2026, 05:33 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 02, 2026, 05:39 AM UTC
This incident has been resolved.
Yext Search serving degraded in EU environment
Timeline · 1 update
- resolved Jun 30, 2026, 04:14 PM UTC
Semantic search functionality in Yext Search had elevated error rates in our EU regions from 6/29/2026 from 12 AM to 4 AM. Semantic search functionality has since been resolved.
Analytics Errors
Affected: Scout PortalAnalytics PortalAnalytics Queries
Timeline · 2 updates
- monitoring Jun 29, 2026, 05:00 PM UTC
We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.
- resolved Jun 29, 2026, 07:16 PM UTC
This incident is resolved.
Analytics Errors in EU Environment
Timeline · 1 update
- resolved Jun 23, 2026, 07:07 PM UTC
In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.
Missing Optimization API Tasks
Timeline · 1 update
- resolved Jun 11, 2026, 11:32 AM UTC
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
Intermittent errors loading posts in the Hearsay content library for some users
Affected: Hearsay Social
Timeline · 2 updates
- investigating Jun 04, 2026, 08:16 PM UTC
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
- resolved Jun 04, 2026, 08:30 PM UTC
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.
Issues with Async Reports via the Analytics API
Affected: Analytics Queries
Timeline · 3 updates
- investigating Jun 03, 2026, 08:15 PM UTC
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
- monitoring Jun 03, 2026, 08:52 PM UTC
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. We will continue to monitor the situation.
- resolved Jun 03, 2026, 10:38 PM UTC
The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.