Yext experienced a major incident on July 16, 2026 affecting Hearsay Platform, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Hearsay Platform
Update timeline
- investigating Jul 16, 2026, 01:08 PM UTC
We are investigating reports of errors in Hearsay Platform.
- identified Jul 16, 2026, 01:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2026, 01:52 PM UTC
We are continuing to implement the fix and will provide another update as soon as more information is available.
- monitoring Jul 16, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 03:05 PM UTC
This incident has been resolved.