Yext experienced a major incident on August 17, 2026 affecting Hearsay Platform, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 03:36 PM UTC
We are currently investigating this issue.
- identified Aug 17, 2026, 03:48 PM UTC
We have identified the source of errors and are working on remediation.
- monitoring Aug 17, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 05:18 PM UTC
This incident has been resolved.
- postmortem Aug 26, 2026, 06:01 PM UTC
# Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.