Yext experienced a critical incident on July 14, 2026 affecting Review Response and Reviews Portal, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Review ResponseReviews Portal
Update timeline
- investigating Jul 14, 2026, 10:33 AM UTC
We are investigating reports that the reviews-related pages in the Customer Portal are unavailable.
- identified Jul 14, 2026, 10:34 AM UTC
We identified the issue, implemented a fix, and restored service to reviews-related pages.
- monitoring Jul 14, 2026, 10:35 AM UTC
We will continue to monitor the system closely and develop additional preventative measures.
- resolved Jul 14, 2026, 11:30 AM UTC
This incident has been resolved.