Yext experienced a critical incident on July 16, 2026 affecting Analytics Ingestion, lasting 9h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 02:05 PM UTC
We are investigating indications of an increased error rate in the Events API in the US partition.
- monitoring Jul 16, 2026, 02:40 PM UTC
A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue.
- identified Jul 16, 2026, 03:56 PM UTC
We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution.
- identified Jul 16, 2026, 05:01 PM UTC
The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause.
- resolved Jul 16, 2026, 11:43 PM UTC
We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT.