Yext experienced a major incident on October 2, 2025 affecting Hearsay Analytics and Hearsay API and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 10:50 PM UTC
We are currently investigating this issue.
- identified Oct 02, 2025, 10:54 PM UTC
We have identified the source of errors and are working on remediation.
- monitoring Oct 02, 2025, 11:21 PM UTC
We have remediated the errors. We will continue to monitor the situation.
- resolved Oct 03, 2025, 12:10 AM UTC
This incident has been resolved.
- postmortem Oct 06, 2025, 07:35 PM UTC
# **Summary** From approximately 3:30 PM PT to 3:58 PM PT on October 2, 2025, the Hearsay web and mobile applications were unavailable. During this time, users were unable to log in or perform actions across Social and Relate. # **Root Cause** The outage was caused by an issue that occurred during a routine database update. This process unintentionally disrupted communication between core services that support the Hearsay application. # **Remediation** The issue was resolved by restarting the affected systems to restore normal connectivity and service operation. To prevent similar occurrences, we have improved our internal database update process to include additional safeguards and verification steps, and will continue to ensure such changes are performed outside of business hours.