Xneelo incident

Networking Connectivity Issues at Samrand Data Centre

Minor Resolved View vendor source →

Xneelo experienced a minor incident on May 19, 2025 affecting xneelo service, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 07:33 AM UTC
Resolved
May 19, 2025, 01:31 PM UTC
Duration
5h 58m
Detected by Pingoru
May 19, 2025, 07:33 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved May 19, 2025, 01:31 PM UTC

    Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more

  2. resolved May 22, 2025, 02:03 PM UTC

    Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more