Xneelo incident

Multiple Cape Town Server down

Major Resolved View vendor source →

Xneelo experienced a major incident on February 1, 2025 affecting xneelo service, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2025, 11:06 PM UTC
Resolved
Feb 01, 2025, 11:36 PM UTC
Duration
30m
Detected by Pingoru
Feb 01, 2025, 11:06 PM UTC

Affected components

xneelo service

Update timeline

  1. resolved Feb 01, 2025, 11:36 PM UTC

    Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email

  2. resolved Feb 03, 2025, 02:34 PM UTC

    Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email