Xneelo incident

Delays with .co.za domain registration and renewals

Minor Resolved View vendor source →

Xneelo experienced a minor incident on February 16, 2025 affecting xneelo service, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2025, 11:15 AM UTC
Resolved
Feb 16, 2025, 12:30 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 16, 2025, 11:15 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Feb 16, 2025, 12:30 PM UTC

    Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration

  2. resolved Mar 07, 2025, 11:25 AM UTC

    Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration