Xneelo incident

Intermittent Card Payment Failures

Resolved after 2 minutes, affecting xneelo service, on December 19, 2024.

resolved Jan 13, 2025, 07:49 AM UTC

Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments

Started
Dec 19, 2024, 04:24 PM UTC
Resolved
Dec 19, 2024, 04:26 PM UTC
Duration
2m
Detected by Pingoru
Dec 19, 2024, 04:24 PM UTC

Affected components

xneelo service

Update timeline

  1. resolved Dec 19, 2024, 04:26 PM UTC

    Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments

  2. resolved Jan 13, 2025, 07:49 AM UTC

    Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments

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