Xneelo incident

Inbound Xneelo Support Emails (Contact Centre) Down

Xneelo experienced a major incident on December 1, 2024 affecting xneelo service, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Dec 01, 2024, 08:04 AM UTC
Resolved: Dec 01, 2024, 08:28 AM UTC
Duration: 24m
Detected by Pingoru: Dec 01, 2024, 08:04 AM UTC

Affected components

xneelo service

Update timeline

resolved Dec 01, 2024, 08:28 AM UTC

Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support
resolved Dec 04, 2024, 07:31 AM UTC

Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support