WorkOS had 44 outages in the last 2 years totaling 122h 1m of downtime — averaging 1.8 incidents per month.
There were 44 WorkOS outages since March 3, 2025 totaling 122h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.
We have restored full service to the standalone MFA API endpoints.
We are investigating elevated error rates across our API. We apologize for the inconvenience and will share an update once we have more information.
We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.
From 13:35 UTC to 14:24 UTC users connecting through our Chicago (ORD) edge node may have experienced elevated API error rates. We have resolved the issue and are monitoring.
From 8:58 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.
Email delivery for customers without custom domains is delayed due due an issue with our upstream service provider.
Our email provider is continuing to work through the backlog and has scaled up to speed up the process.
Email delivery has recovered. We're continuing to monitor.
The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 2:50pm – 5:18pm PT.
We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.
The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.
A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.
This incident has been resolved.
We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.
The webhooks queue backlog has been delivered. Thank you for your patience.
We experienced errors in our OIDC connections. The issue is now resolved.
This issue is now resolved.
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
We've identified the issue and are applying a fix.
Newly-sent emails from WorkOS are now displaying properly in Gmail again.
We are seeing delays delivering webhooks. Our team is currently investigating.
Our team has identified the issue and is implementing mitigations.
Our team is seeing webhook delivery recover and we are continuing to monitor the situation.
This has been resolved.
We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.
This incident has been resolved.
We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.
Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.
We have recovered from any delays delivering webhooks.
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We’re seeing email delivery delays affecting some users. Our team is investigating.
Our team has identified the issue and is actively working on mitigations to restore email delivery for the affected subset of users.
Email delivery is returning to normal. Our team is continuing to monitor.
This has been resolved.
Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance
The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.
We are seeing elevated error rates across our services. We will share an update as soon as possible.
Our upstream provider has identified the problem and working on a fix. We continue to monitor.
Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
This incident has been resolved.
We are experiencing degraded delivery of outbound emails from WorkOS to Outlook and Microsoft 365 inboxes. Some messages may be delayed or not delivered. Delivery to non-Outlook providers is unaffected. We are monitoring the situation and will share updates as they become available.
The issue impacting outbound email delivery to Outlook and Microsoft 365 inboxes has been resolved. Delivery is now operating normally across all providers.
We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
We've identified the issue causing webhook delivery delays and have increased processing capacity.
Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.
We are seeing degraded performance of AuthKit resulting in intermittent errors. The error rate has improved and we are monitoring.
Our DDOS protection mitigated an attack but also resulted in false positives causing end users to see intermittent 404s. We have adjusted the sensitivity of these rules to prevent further false positives.
And issue in the dashboard has prevented users from using the impersonation feature. The issue has been identified, and a fix is being deployed
We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.
A fix has been tested, deployed and verified.
We are investigating elevated errors in AuthKit challenges due to an upstream provider issue.
We have implemented a mitigation for the issue and are monitoring.
We continue to see no impact to customers, but are continuing to monitor the status of our upstream provider.
Authentication challenges in AuthKit are fully restored. We will continue monitoring.
A small number of customers have reported issues accessing their sign up pages. The impact is a 404 on the sign-up page for customers with only OAuth provider sign-up methods. A previous deployment has been identified as a trigger and rolled back, and we are monitoring to ensure there is no further impact.
The incident has been resolved, service has been restored for all customers.