WorkOS incident

Impersonation via Dashboard unavailable

Major Resolved View vendor source →

WorkOS experienced a major incident on December 3, 2025 affecting Dashboard, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 05:57 PM UTC
Resolved
Dec 03, 2025, 07:55 PM UTC
Duration
1h 58m
Detected by Pingoru
Dec 03, 2025, 05:57 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Dec 03, 2025, 06:41 PM UTC

    And issue in the dashboard has prevented users from using the impersonation feature. The issue has been identified, and a fix is being deployed

  2. monitoring Dec 03, 2025, 06:51 PM UTC

    We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.

  3. resolved Dec 03, 2025, 07:55 PM UTC

    A fix has been tested, deployed and verified.