WorkOS incident

SSO API Latency Degradation Caused by Transient Capacity Constraints

Major Resolved View vendor source →

WorkOS experienced a major incident on April 20, 2026 affecting SSO and AuthKit, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:16 PM UTC
Resolved
Apr 20, 2026, 07:17 PM UTC
Duration
1m
Detected by Pingoru
Apr 20, 2026, 07:16 PM UTC

Affected components

SSOAuthKit

Update timeline

  1. identified Apr 20, 2026, 07:16 PM UTC

    Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

  2. resolved Apr 20, 2026, 07:17 PM UTC

    The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.