WorkOS experienced a major incident on January 2, 2026 affecting AuthKit, lasting 17h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 08:48 PM UTC
We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
- identified Jan 03, 2026, 01:03 AM UTC
We've identified the issue causing webhook delivery delays and have increased processing capacity.
- monitoring Jan 03, 2026, 02:10 AM UTC
Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
- resolved Jan 03, 2026, 02:20 PM UTC
Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.