WorkOS incident

Elevated Error Rates

Major Resolved View vendor source →

WorkOS experienced a major incident on January 27, 2026 affecting SSO and Directory Sync and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 06:57 PM UTC
Resolved
Jan 27, 2026, 07:42 PM UTC
Duration
45m
Detected by Pingoru
Jan 27, 2026, 06:57 PM UTC

Affected components

SSODirectory SyncAuthKit

Update timeline

  1. investigating Jan 27, 2026, 06:57 PM UTC

    We are seeing elevated error rates across our services. We will share an update as soon as possible.

  2. monitoring Jan 27, 2026, 07:11 PM UTC

    Our upstream provider has identified the problem and working on a fix. We continue to monitor.

  3. monitoring Jan 27, 2026, 07:35 PM UTC

    Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.

  4. resolved Jan 27, 2026, 07:42 PM UTC

    This incident has been resolved.