WorkOS experienced a critical incident on October 20, 2025 affecting Dashboard and Admin Portal and 1 more component, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:15 PM UTC
We are investigating an issue with Authkit. We apologize for the inconvenience and will share an update once we have more information.
- investigating Oct 20, 2025, 07:27 PM UTC
Error rates are high across Authkit, Admin Portal, and Dashboard. We will post an update as soon as possible.
- investigating Oct 20, 2025, 07:45 PM UTC
Authkit and Admin Portal availability are being affected by an upstream provider. Engineers are currently investigating options for restoring service despite upstream issues. We will share an update as soon as possible.
- identified Oct 20, 2025, 09:12 PM UTC
We continue to investigate workarounds for our upstream provider. We apologize for the inconvenience.
- identified Oct 20, 2025, 10:14 PM UTC
We are currently experience a large percentage of requests timing out (for AuthKit, Admin Portal, and Dashboard logins) due to ongoing issues at our upstream provider. We are working with them on this issue and will update you again within the hour, or when our status changes.
- identified Oct 20, 2025, 11:41 PM UTC
We have identified the issue and are working on a fix. We'll update again when we've rolled it out.
- identified Oct 21, 2025, 12:54 AM UTC
We have begun rolling out fixes across services, and will be verifying recovery as it deploys
- identified Oct 21, 2025, 01:08 AM UTC
Admin Portal has been recovered as the fix has fully deployed.
- monitoring Oct 21, 2025, 01:51 AM UTC
We have finished deploying across all affected services and services have been restored. We will continue to monitor to ensure no additional impact
- resolved Oct 21, 2025, 02:31 AM UTC
This incident has been resolved.
- postmortem Oct 24, 2025, 07:49 PM UTC
We’ve published a [post-mortem on the October 20 service disruption](https://workos.com/blog/service-disruption-on-october-20-2025) to our blog, detailing what happened and how we’re strengthening the resiliency of all WorkOS products.