WorkOS incident

Emails being delivered with empty copy

Major Resolved View vendor source →

WorkOS experienced a major incident on May 12, 2026 affecting AuthKit, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 07:14 PM UTC
Resolved
May 12, 2026, 08:29 PM UTC
Duration
1h 15m
Detected by Pingoru
May 12, 2026, 07:14 PM UTC

Affected components

AuthKit

Update timeline

  1. investigating May 12, 2026, 07:14 PM UTC

    We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.

  2. investigating May 12, 2026, 07:37 PM UTC

    We are investigating reports of AuthKit emails rendering with no copy in some email clients.

  3. identified May 12, 2026, 07:43 PM UTC

    We've identified the issue and are applying a fix.

  4. resolved May 12, 2026, 08:29 PM UTC

    Newly-sent emails from WorkOS are now displaying properly in Gmail again.