WorkOS incident

Increased 429 Errors on /directory_users endpoint

Minor Resolved View vendor source →

WorkOS experienced a minor incident on April 16, 2026 affecting Directory Sync, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 08:54 PM UTC
Resolved
Apr 16, 2026, 11:10 PM UTC
Duration
2h 16m
Detected by Pingoru
Apr 16, 2026, 08:54 PM UTC

Affected components

Directory Sync

Update timeline

  1. investigating Apr 16, 2026, 08:54 PM UTC

    We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

  2. monitoring Apr 16, 2026, 08:59 PM UTC

    We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

  3. resolved Apr 16, 2026, 11:10 PM UTC

    The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.