Increased 429 Errors on /directory_users endpoint

Update timeline

1. investigating Apr 16, 2026, 08:54 PM UTC

   We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

2. monitoring Apr 16, 2026, 08:59 PM UTC

   We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

3. resolved Apr 16, 2026, 11:10 PM UTC

   The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.