Degraded performance for Directory Provisioning for Authkit
Affected: Directory SyncAuthKit
WorkOS Outage History
WorkOS is up right nowWorkOS had 44 outages in the last 2 years totaling 122h 18m of downtime — averaging 1.8 incidents per month.
There were 44 WorkOS outages since February 28, 2025 totaling 122h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elevated API Errors
Timeline · 3 updates
- investigating Jun 22, 2026, 02:03 PM UTC
We are investigating elevated error rates across our API. We apologize for the inconvenience and will share an update once we have more information.
- monitoring Jun 22, 2026, 02:42 PM UTC
We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.
- resolved Jun 22, 2026, 06:01 PM UTC
From 13:35 UTC to 14:24 UTC users connecting through our Chicago (ORD) edge node may have experienced elevated API error rates. We have resolved the issue and are monitoring.
SSO Request Latency
Timeline · 1 update
- resolved Jun 09, 2026, 03:16 PM UTC
From 8:58 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.
Email delivery delays
Affected: AuthKit
Timeline · 4 updates
- identified Jun 04, 2026, 11:22 PM UTC
Email delivery for customers without custom domains is delayed due due an issue with our upstream service provider.
- identified Jun 05, 2026, 12:08 AM UTC
Our email provider is continuing to work through the backlog and has scaled up to speed up the process.
- monitoring Jun 05, 2026, 12:34 AM UTC
Email delivery has recovered. We're continuing to monitor.
- resolved Jun 05, 2026, 12:49 AM UTC
The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 2:50pm – 5:18pm PT.
Elevated Events API Errors
Affected: Directory Sync
Timeline · 2 updates
- identified May 29, 2026, 02:30 AM UTC
We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.
- resolved May 29, 2026, 02:46 AM UTC
The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.
Dashboard and Docs unavailable
Affected: Dashboard
Timeline · 4 updates
- investigating May 22, 2026, 06:29 PM UTC
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
- investigating May 22, 2026, 06:32 PM UTC
We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.
- monitoring May 22, 2026, 06:55 PM UTC
A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.
- resolved May 22, 2026, 06:58 PM UTC
This incident has been resolved.
Webhook delivery delays
Timeline · 2 updates
- identified May 19, 2026, 09:43 PM UTC
We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.
- resolved May 19, 2026, 10:00 PM UTC
The webhooks queue backlog has been delivered. Thank you for your patience.
OIDC Errors
Affected: SSO
Timeline · 2 updates
- monitoring May 14, 2026, 03:10 PM UTC
We experienced errors in our OIDC connections. The issue is now resolved.
- resolved May 14, 2026, 03:12 PM UTC
This issue is now resolved.
Emails being delivered with empty copy
Affected: AuthKit
Timeline · 4 updates
- investigating May 12, 2026, 07:14 PM UTC
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
- investigating May 12, 2026, 07:37 PM UTC
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
- identified May 12, 2026, 07:43 PM UTC
We've identified the issue and are applying a fix.
- resolved May 12, 2026, 08:29 PM UTC
Newly-sent emails from WorkOS are now displaying properly in Gmail again.
Elevated Webhook Latency
Timeline · 4 updates
- investigating May 12, 2026, 05:59 PM UTC
We are seeing delays delivering webhooks. Our team is currently investigating.
- identified May 12, 2026, 06:04 PM UTC
Our team has identified the issue and is implementing mitigations.
- monitoring May 12, 2026, 06:21 PM UTC
Our team is seeing webhook delivery recover and we are continuing to monitor the situation.
- resolved May 12, 2026, 06:41 PM UTC
This has been resolved.
Dashboard login errors
Timeline · 2 updates
- identified May 09, 2026, 12:35 AM UTC
We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.
- resolved May 09, 2026, 12:45 AM UTC
This incident has been resolved.
Webhook delivery delayed
Timeline · 3 updates
- identified May 05, 2026, 04:45 PM UTC
We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.
- monitoring May 05, 2026, 06:51 PM UTC
Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.
- resolved May 05, 2026, 07:48 PM UTC
We have recovered from any delays delivering webhooks.
Elevated Dashboard Errors
Affected: Dashboard
Timeline · 3 updates
- investigating May 01, 2026, 08:28 PM UTC
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
- monitoring May 01, 2026, 08:40 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved May 01, 2026, 08:51 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Email Delivery Delays
Affected: AuthKit
Timeline · 4 updates
- investigating Apr 30, 2026, 01:00 AM UTC
We’re seeing email delivery delays affecting some users. Our team is investigating.
- identified Apr 30, 2026, 01:30 AM UTC
Our team has identified the issue and is actively working on mitigations to restore email delivery for the affected subset of users.
- monitoring Apr 30, 2026, 01:56 AM UTC
Email delivery is returning to normal. Our team is continuing to monitor.
- resolved Apr 30, 2026, 02:23 AM UTC
This has been resolved.
SSO API Latency Degradation Caused by Transient Capacity Constraints
Affected: SSOAuthKit
Timeline · 2 updates
- identified Apr 20, 2026, 07:16 PM UTC
Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance
- resolved Apr 20, 2026, 07:17 PM UTC
The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.
Increased 429 Errors on /directory_users endpoint
Affected: Directory Sync
Timeline · 3 updates
- investigating Apr 16, 2026, 08:54 PM UTC
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
- monitoring Apr 16, 2026, 08:59 PM UTC
We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
- resolved Apr 16, 2026, 11:10 PM UTC
The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.
Elevated Error Rates
Affected: SSODirectory SyncAuthKit
Timeline · 4 updates
- investigating Jan 27, 2026, 06:57 PM UTC
We are seeing elevated error rates across our services. We will share an update as soon as possible.
- monitoring Jan 27, 2026, 07:11 PM UTC
Our upstream provider has identified the problem and working on a fix. We continue to monitor.
- monitoring Jan 27, 2026, 07:35 PM UTC
Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
- resolved Jan 27, 2026, 07:42 PM UTC
This incident has been resolved.
Degraded Email Delivery to Microsoft Outlook Inboxes
Affected: AuthKit
Timeline · 2 updates
- monitoring Jan 22, 2026, 11:44 PM UTC
We are experiencing degraded delivery of outbound emails from WorkOS to Outlook and Microsoft 365 inboxes. Some messages may be delayed or not delivered. Delivery to non-Outlook providers is unaffected. We are monitoring the situation and will share updates as they become available.
- resolved Jan 23, 2026, 03:16 PM UTC
The issue impacting outbound email delivery to Outlook and Microsoft 365 inboxes has been resolved. Delivery is now operating normally across all providers.
Delayed Webhook Deliveries
Affected: AuthKit
Timeline · 4 updates
- investigating Jan 02, 2026, 08:48 PM UTC
We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
- identified Jan 03, 2026, 01:03 AM UTC
We've identified the issue causing webhook delivery delays and have increased processing capacity.
- monitoring Jan 03, 2026, 02:10 AM UTC
Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
- resolved Jan 03, 2026, 02:20 PM UTC
Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.
Degraded AuthKit Behavior
Affected: Audit LogsAuthKit
Timeline · 2 updates
- monitoring Dec 29, 2025, 12:26 PM UTC
We are seeing degraded performance of AuthKit resulting in intermittent errors. The error rate has improved and we are monitoring.
- resolved Dec 29, 2025, 02:13 PM UTC
Our DDOS protection mitigated an attack but also resulted in false positives causing end users to see intermittent 404s. We have adjusted the sensitivity of these rules to prevent further false positives.
Impersonation via Dashboard unavailable
Affected: Dashboard
Timeline · 3 updates
- identified Dec 03, 2025, 06:41 PM UTC
And issue in the dashboard has prevented users from using the impersonation feature. The issue has been identified, and a fix is being deployed
- monitoring Dec 03, 2025, 06:51 PM UTC
We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.
- resolved Dec 03, 2025, 07:55 PM UTC
A fix has been tested, deployed and verified.
AuthKit authentication challenge issues
Affected: AuthKit
Timeline · 4 updates
- investigating Nov 18, 2025, 01:40 PM UTC
We are investigating elevated errors in AuthKit challenges due to an upstream provider issue.
- monitoring Nov 18, 2025, 02:07 PM UTC
We have implemented a mitigation for the issue and are monitoring.
- monitoring Nov 18, 2025, 05:18 PM UTC
We continue to see no impact to customers, but are continuing to monitor the status of our upstream provider.
- resolved Nov 18, 2025, 06:26 PM UTC
Authentication challenges in AuthKit are fully restored. We will continue monitoring.
Authkit signup pages not appearing for some customers
Affected: AuthKit
Timeline · 2 updates
- monitoring Nov 11, 2025, 05:24 PM UTC
A small number of customers have reported issues accessing their sign up pages. The impact is a 404 on the sign-up page for customers with only OAuth provider sign-up methods. A previous deployment has been identified as a trigger and rolled back, and we are monitoring to ensure there is no further impact.
- resolved Nov 11, 2025, 05:42 PM UTC
The incident has been resolved, service has been restored for all customers.
Authkit and Admin Portal Errors
Affected: DashboardAdmin PortalAuthKit
Timeline · 11 updates
Increased webhook delivery delay
Timeline · 3 updates
- investigating Oct 14, 2025, 10:24 AM UTC
Webhook delivery across services are currently delayed. We will share an update once we have more information.
- monitoring Oct 14, 2025, 11:22 AM UTC
We've confirmed that webhook delivery has been and continues to process successfully. We are resolving an internal telemetry issue and will continue to monitor.
- resolved Oct 14, 2025, 11:52 AM UTC
We've resolved the internal telemetry issue.