WorkOS Outage History

Provisioning has caught up for user creation, and new directory activity is syncing normally. We are still working through and monitoring the remaining synchronization catch-up, which is not yet fully complete. Another update to follow.

Synchronization has continued to catch up. We are continuing to monitor the few out of sync changes that are remaining.

We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.

Email delivery has recovered. We're continuing to monitor.

A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.

We experienced errors in our OIDC connections. The issue is now resolved.

Our team is seeing webhook delivery recover and we are continuing to monitor the situation.

Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Email delivery is returning to normal. Our team is continuing to monitor.

We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

Our upstream provider has identified the problem and working on a fix. We continue to monitor.

Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.

We are experiencing degraded delivery of outbound emails from WorkOS to Outlook and Microsoft 365 inboxes. Some messages may be delayed or not delivered. Delivery to non-Outlook providers is unaffected. We are monitoring the situation and will share updates as they become available.

Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.

We are seeing degraded performance of AuthKit resulting in intermittent errors. The error rate has improved and we are monitoring.

We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.

We have implemented a mitigation for the issue and are monitoring.

We continue to see no impact to customers, but are continuing to monitor the status of our upstream provider.

A small number of customers have reported issues accessing their sign up pages. The impact is a 404 on the sign-up page for customers with only OAuth provider sign-up methods. A previous deployment has been identified as a trigger and rolled back, and we are monitoring to ensure there is no further impact.

We've confirmed that webhook delivery has been and continues to process successfully. We are resolving an internal telemetry issue and will continue to monitor.