Okta experienced a major incident on July 24, 2026 affecting Core Platform and Third Party, lasting 35d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 24, 2026, 07:30 AM UTC
At 3:55 AM PT on July 24th, 2026, the Okta Engineering team became aware of a a third-party incident occurred and affecting customers on OK7/OK14/OK12/OP3 cells of the environment. During this time customers on the impacted cell may experience timeout and not able to login. The issue was resolved at 4:25 AM PT and Okta continues to monitor as our monitoring shows a recovery to normal conditions. Affected cells: okta.com:7, okta.com:12, oktapreview.com:3, okta.com:14
- monitoring Jul 24, 2026, 01:55 PM UTC
After a period of stability and monitoring, we can now confirm that the service issue has been fully resolved. Additional root cause information will be available within five business days.
- resolved Aug 01, 2026, 03:28 AM UTC
We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta, trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to our services to prevent future occurrences. Detection and Impact On July 24, 2026, at approximately 3:55 AM PDT, Okta observed service disruption for US-5 and US-Gov-1 and service degradation for US-7, US-12, US-14, and Preview-3. The incident specifically impacted customers utilizing AD/LDAP delegated authentication and OAuth token-endpoint clients situated within the AWS us-west-2 region. Throughout the event, users encountered errors accessing resources, authentication failures, agent connection timeouts, latency, and OAuth token requests. Root Cause Summary The root cause originated from errors within a cloud service provider for the affected region. Remediation Steps The cloud service provider recovered connectivity, and Okta service stabilized by approximately 4:10 AM PDT, and our teams confirmed a complete return to baseline operations at 4:19 AM PDT. Preventative Actions Okta is actively reviewing and executing several initiatives to prevent future occurrences. These measures include: auditing and improving our incident response processes in the case of extended issues within a region, and refining our monitoring and alerting based on this incident. Total Duration Total Duration (Minutes): 15 minutes Start Time: 3:55 AM PDT End Time: 4:10 AM PDT Duration (# of minutes): 15