Wealthsimple Outage History

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Pingoru has recorded 49 incidents for Wealthsimple: 29 in the last 12 months and 7 in the last 90 days.

Source: status.wealthsimple.com

49incidents recorded
29last 12 months
7last 90 days
18 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Wealthsimple in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026221 of 720 (3%)
May 202645 of 744 (1%)
June 202641 of 720 (0%)
July 2026111 of 744 (1%)
August 2026151 of 744 (7%)
September 2026316 of 720 (2%)
October 20263323 of 744 (43%)
November 202600 of 73 (0%)

Incidents, newest first

Major October 19, 2026 Prepaid Mastercard issues | Problème affectant la carte prépayée Mastercard 2h 23m Physical Card, Virtual Card

Started Oct 19, 2026, 05:16 PM UTC· resolved Oct 19, 2026, 07:39 PM UTC

  1. investigating Oct 19, 2026, 05:16 PM UTC

    Spending and other card features are currently unavailable. We're working on a fix. Les achats et les autres fonctionnalités de la carte sont présentement indisponibles. Nous travaillons à régler le problème.

  2. monitoring Oct 19, 2026, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2026, 07:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026 Wealthsimple Visa Platinum Prepaid Card issues | Problèmes avec la carte prépayée Wealthsimple Visa Platinum 13d 7h Physical Card, Virtual Card

Started Oct 07, 2026, 02:27 PM UTC· resolved Oct 20, 2026, 10:18 PM UTC

  1. identified Oct 07, 2026, 02:27 PM UTC

    Some card purchases are being declined with a country or billing error. We're working on a fix. Certains paiements par carte sont refusés à cause d'une erreur liée au pays ou à la facturation. Nous travaillons à résoudre le problème.

  2. identified Oct 20, 2026, 05:21 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 20, 2026, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2026 e-Transfer issues | Problèmes de virement électronique 3h 22m E-transfer

Started Oct 01, 2026, 11:52 AM UTC· resolved Oct 01, 2026, 03:15 PM UTC

  1. investigating Oct 01, 2026, 11:52 AM UTC

    e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.

  2. monitoring Oct 01, 2026, 02:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026 Order status delayed | Statuts des ordres retardés 6h 47m Trade and Orders

Started Sep 28, 2026, 01:01 PM UTC· resolved Sep 28, 2026, 07:48 PM UTC

  1. investigating Sep 28, 2026, 01:01 PM UTC

    Orders from before 8 am and over the weekend have delayed statuses. We're working on a fix. Les ordres déjà soumis sont retardés. Nous travaillons à régler la situation.

  2. identified Sep 28, 2026, 02:27 PM UTC

    Some orders are still showing delayed statuses. We're working on a fix. Certains ordres affichent toujours des statuts retardés. Nous travaillons à régler la situation.

  3. monitoring Sep 28, 2026, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2026, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026 Crypto trading issues | Problèmes de négociation de cryptomonnaies 3h 44m Crypto

Started Sep 14, 2026, 01:55 PM UTC· resolved Sep 14, 2026, 05:40 PM UTC

  1. investigating Sep 14, 2026, 01:55 PM UTC

    Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.

  2. identified Sep 14, 2026, 02:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 14, 2026, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 Some features temporarily unavailable | Certaines fonctionnalités sont temporairement indisponibles 5h 49m E-transfer, Send or Request Money, Transfer Between Accounts, Withdraw

Started Sep 03, 2026, 05:10 PM UTC· resolved Sep 03, 2026, 10:59 PM UTC

  1. investigating Sep 03, 2026, 05:10 PM UTC

    You may experience issues with some features right now. Your funds and assets are safe. We’re working to resolve this. Vous pourriez éprouver des problèmes avec certaines fonctionnalités en ce moment. Vos fonds et vos actifs sont en sécurité. Nous travaillons à résoudre la situation.

  2. investigating Sep 03, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 03, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026 Digital Wallet Issue | Problème avec le portefeuille numérique 2d 2h Physical Card, Virtual Card

Started Aug 17, 2026, 08:06 PM UTC· resolved Aug 19, 2026, 10:42 PM UTC

  1. identified Aug 17, 2026, 08:06 PM UTC

    Adding a virtual prepaid Mastercard to Apple Wallet or Google Wallet is currently unavailable. We’ve identified the issue and are working on a fix. L'ajout d'une carte prépayée Mastercard virtuelle au Portefeuille d'Apple ou au Google Wallet est actuellement indisponible. Nous avons identifié la cause et travaillons à un correctif.

  2. monitoring Aug 19, 2026, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2026, 10:42 PM UTC

    This has been resolved Ceci a été résolu

Read the full incident report →

Minor July 28, 2026 EOSE options trading issue | Problème de négociation d'options EOSE 10h 40m Trade and Orders

Started Jul 28, 2026, 02:01 PM UTC· resolved Jul 29, 2026, 12:42 AM UTC

  1. investigating Jul 28, 2026, 02:01 PM UTC

    Some clients can't trade EOSE options right now. We're working on a fix. Il n'est pas possible pour certain·es client·es de négocier des options EOSE en ce moment. Nous travaillons sur une solution.

  2. resolved Jul 29, 2026, 12:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2026 Crypto trading issues | Problèmes de négociation de cryptomonnaies 32m Crypto

Started Jun 25, 2026, 01:38 PM UTC· resolved Jun 25, 2026, 02:11 PM UTC

  1. investigating Jun 25, 2026, 01:38 PM UTC

    Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.

  2. resolved Jun 25, 2026, 02:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026 Website display issues | Problèmes d'affichage du site Web 7m App or Website Display

Started Jun 17, 2026, 04:59 PM UTC· resolved Jun 17, 2026, 05:06 PM UTC

  1. investigating Jun 17, 2026, 04:59 PM UTC

    Some parts of the website aren't loading properly. We're working on a fix. Certaines parties du site Web ne se chargent pas correctement. Nous travaillons à résoudre le problème.

  2. resolved Jun 17, 2026, 05:06 PM UTC

    This has been resolved Ce problème a été résolu.

Read the full incident report →

Minor June 9, 2026 Mobile app display issues | Problèmes d'affichage de l'appli mobile 4m App or Website Display

Started Jun 09, 2026, 12:41 PM UTC· resolved Jun 09, 2026, 12:45 PM UTC

  1. investigating Jun 09, 2026, 12:41 PM UTC

    Some parts of the mobile app aren't loading properly. We're working on a fix. Certaines parties de l'appli mobile ne se chargent pas correctement. Nous travaillons à résoudre le problème.

  2. resolved Jun 09, 2026, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026 e-Transfer issues | Problèmes de virement électronique 1m E-transfer

Started Jun 08, 2026, 03:25 PM UTC· resolved Jun 08, 2026, 03:26 PM UTC

  1. investigating Jun 08, 2026, 03:25 PM UTC

    e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.

  2. investigating Jun 08, 2026, 03:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 08, 2026, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026 Live chat issues | Problèmes avec le clavardage en direct 1h 3m

Started May 19, 2026, 03:09 PM UTC· resolved May 19, 2026, 04:12 PM UTC

  1. investigating May 19, 2026, 03:09 PM UTC

    We're experiencing technical issues with our chat service. We're working on a fix. Call 1-855-255-9038 for support. Nous éprouvons des problèmes techniques avec notre service de clavardage. Nous travaillons sur une solution. Appelez le 1-855-255-9038 pour obtenir de l'aide.

  2. resolved May 19, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Issues sending CAD to USD wires | Problème avec les télévirements CAD vers USD 1h 36m Send or Request Money

Started May 11, 2026, 09:25 PM UTC· resolved May 11, 2026, 11:01 PM UTC

  1. investigating May 11, 2026, 09:25 PM UTC

    Sending CAD to USD wires are unavailable. We're working on a fix. L’envoi de télévirements de CAD vers USD est indisponible. Une solution est en cours.

  2. investigating May 11, 2026, 10:54 PM UTC

    We are currently investigating this issue. Notre équipe examine présentement la situation.

  3. resolved May 11, 2026, 11:01 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Notice May 11, 2026 International transfer issues | Problèmes de transfert international 2h

Started May 11, 2026, 05:46 PM UTC· resolved May 11, 2026, 07:46 PM UTC

  1. investigating May 11, 2026, 05:46 PM UTC

    International transfers are currently unavailable. We’re working on a fix. Les transferts internationaux ne sont pas disponibles en ce moment. Nous travaillons à résoudre le problème.

  2. resolved May 11, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Order notifications not showing in activity feed | Notifications d'ordres non disponibles 2h 51m Trade and Orders

Started May 11, 2026, 02:15 PM UTC· resolved May 11, 2026, 05:07 PM UTC

  1. investigating May 11, 2026, 02:15 PM UTC

    Order notifications are not appearing in the activity feed. We're working on a fix. Les notifications d'ordres ne s'affichent pas dans votre fil d'activité. Nos équipes s'affairent à réparer cela.

  2. monitoring May 11, 2026, 03:48 PM UTC

    A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  3. resolved May 11, 2026, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026 Prepaid Mastercard Issues | Problèmes de carte Mastercard prépayée 54m Physical Card

Started Apr 01, 2026, 11:12 PM UTC· resolved Apr 02, 2026, 12:06 AM UTC

  1. investigating Apr 01, 2026, 11:12 PM UTC

    Some prepaid Mastercard transactions are currently being declined due to a technical delay. A fix has been implemented and we're monitoring the results.

  2. resolved Apr 02, 2026, 12:06 AM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major April 1, 2026 Account login issues | Problème de connexion aux comptes 20h 48m Account Login

Started Apr 01, 2026, 03:28 PM UTC· resolved Apr 02, 2026, 12:16 PM UTC

  1. investigating Apr 01, 2026, 03:28 PM UTC

    Some clients are having trouble logging into their accounts. We're working on a fix. Certains clientes ont de la difficulté à se connecter à leurs comptes. Nous travaillons à résoudre le problème.

  2. monitoring Apr 01, 2026, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  3. monitoring Apr 01, 2026, 05:39 PM UTC

    We are continuing to monitor for any further issues. Nous continuons de surveiller d'éventuels problèmes supplémentaires.

  4. monitoring Apr 01, 2026, 08:03 PM UTC

    We are continuing to monitor for any further issues. Nous continuons de surveiller d'éventuels problèmes supplémentaires.

  5. resolved Apr 02, 2026, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026 Account service issues | Problèmes liés aux services de comptes 2d 20h Physical Card, Account Opening, Virtual Card

Started Feb 13, 2026, 10:05 PM UTC· resolved Feb 16, 2026, 06:33 PM UTC

  1. investigating Feb 13, 2026, 10:05 PM UTC

    Account opening, closing, and agreement signing are experiencing intermittent issues, causing delays and failures. We're working on a fix. L'ouverture de compte, la fermeture de compte et la signature d'ententes subissent des retards intermittents ou échouent. Nous travaillons à résoudre le problème.

  2. investigating Feb 14, 2026, 02:56 AM UTC

    We are continuing to investigate this issue. We will share another update as soon as we have new information. Notre équipe examine présentement la situation. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  3. monitoring Feb 14, 2026, 05:49 PM UTC

    A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  4. resolved Feb 16, 2026, 06:33 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Notice February 1, 2026 e-Transfer issues | Problèmes de virement électronique 2h 16m E-transfer

Started Feb 01, 2026, 10:04 AM UTC· resolved Feb 01, 2026, 12:20 PM UTC

  1. investigating Feb 01, 2026, 10:04 AM UTC

    e-Transfers are currently unavailable. Our team is working to address the issue. Les virements électroniques ne sont actuellement pas disponibles. Notre équipe travaille à résoudre le problème.

  2. resolved Feb 01, 2026, 12:20 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor January 29, 2026 Downstream Exchange Issues| Problèmes des plateformes de négociation en aval 5h 28m Trade and Orders

Started Jan 29, 2026, 04:56 PM UTC· resolved Jan 29, 2026, 10:25 PM UTC

  1. investigating Jan 29, 2026, 04:56 PM UTC

    Some trading venues in Canada are experiencing issues. Clients may see cancels pending or delays in fills. Certaines plateformes de négociation au Canada éprouvent des difficultés. La clientèle pourrait observer des annulations en attente ou des retards dans l'exécution des ordres.

  2. resolved Jan 29, 2026, 10:25 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor January 15, 2026 Account opening issues | Problèmes d'ouverture de compte 55m Account Opening

Started Jan 15, 2026, 04:32 PM UTC· resolved Jan 15, 2026, 05:27 PM UTC

  1. investigating Jan 15, 2026, 04:32 PM UTC

    You may experience issues opening new accounts. Our team is working to address the issue. L'ouverture de nouveaux comptes n'est pas disponible. Notre équipe travaille à résoudre le problème.

  2. identified Jan 15, 2026, 04:35 PM UTC

    The issue has been identified and a fix is being implemented. We will share another update as soon as we have new information. Le problème a été identifié et nous travaillons à sa résolution. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  3. identified Jan 15, 2026, 04:45 PM UTC

    The issue has been identified and a fix is being implemented. We will share another update as soon as we have new information. Le problème a été identifié et nous travaillons à sa résolution. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  4. monitoring Jan 15, 2026, 04:47 PM UTC

    A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

  5. resolved Jan 15, 2026, 05:27 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor January 14, 2026 International transfer issues | Problèmes avec les transferts internationaux 43m Send or Request Money

Started Jan 14, 2026, 07:47 PM UTC· resolved Jan 14, 2026, 08:31 PM UTC

  1. identified Jan 14, 2026, 07:47 PM UTC

    International transfers are currently unavailable. Our team is working to address the issue. Les transferts internationaux sont actuellement indisponibles. Notre équipe travaille à résoudre le problème.

  2. resolved Jan 14, 2026, 08:31 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major December 15, 2025 Crypto trading issues | Problèmes de négociation de crypto 1h 19m Crypto

Started Dec 15, 2025, 02:45 PM UTC· resolved Dec 15, 2025, 04:05 PM UTC

  1. investigating Dec 15, 2025, 02:45 PM UTC

    Crypto trading is currently unavailable. Our team is prioritizing this and working on a solution. Le négociation de crypto-monnaies n'est actuellement pas disponible. Notre équipe en fait une priorité et travaille sur une solution.

  2. monitoring Dec 15, 2025, 03:07 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  3. resolved Dec 15, 2025, 04:05 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor December 12, 2025 Account opening temporarily unavailable | Ouverture de compte temporairement indisponible 2h 9m Account Opening, Crypto

Started Dec 12, 2025, 06:56 PM UTC· resolved Dec 12, 2025, 09:05 PM UTC

  1. investigating Dec 12, 2025, 06:56 PM UTC

    We’re experiencing issues with opening new accounts. Our team is working on identifying the cause and implementing a solution. Nous rencontrons des problèmes avec l'ouverture de nouveaux comptes. Notre équipe travaille activement à identifier la cause et à mettre en place une solution.

  2. investigating Dec 12, 2025, 06:58 PM UTC

    Crypto withdrawals are currently unavailable. Our team is prioritizing this and working on a solution. Les retraits de crypto-monnaie ne sont actuellement pas disponibles. Notre équipe priorise cela et travaille sur une solution.

  3. monitoring Dec 12, 2025, 08:04 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  4. resolved Dec 12, 2025, 09:05 PM UTC

    This has been resolved. | Ce problème a été résolu.

Read the full incident report →