Wealthsimple incident

Account login issues | Problème de connexion aux comptes

Major Resolved View vendor source →

Wealthsimple experienced a major incident on April 1, 2026 affecting Account Login, lasting 20h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 03:28 PM UTC
Resolved
Apr 02, 2026, 12:16 PM UTC
Duration
20h 48m
Detected by Pingoru
Apr 01, 2026, 03:28 PM UTC

Affected components

Account Login

Update timeline

  1. investigating Apr 01, 2026, 03:28 PM UTC

    Some clients are having trouble logging into their accounts. We're working on a fix. Certains clientes ont de la difficulté à se connecter à leurs comptes. Nous travaillons à résoudre le problème.

  2. monitoring Apr 01, 2026, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  3. monitoring Apr 01, 2026, 03:39 PM UTC

    We are continuing to monitor for any further issues. Nous continuons de surveiller d'éventuels problèmes supplémentaires.

  4. monitoring Apr 01, 2026, 05:03 PM UTC

    We are continuing to monitor for any further issues. Nous continuons de surveiller d'éventuels problèmes supplémentaires.

  5. resolved Apr 02, 2026, 12:16 PM UTC

    This incident has been resolved.