Wealthsimple Outage History

Wealthsimple had 30 outages in the last 2 years totaling 22h 33m of downtime — averaging 1.2 incidents per month.

There were 30 Wealthsimple outages since April 23, 2025 totaling 22h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wealthsimple.com

Minor July 2, 2025

Temporary issue with identification uploads | Problème temporaire de téléversements de pièces d'identité

Detected by Pingoru: Jul 02, 2025, 06:51 PM UTC
Resolved: Jul 02, 2025, 07:04 PM UTC
Duration: 13m

Affected: Account Opening

Timeline · 2 updates

investigating Jul 02, 2025, 06:51 PM UTC

Uploading identification may not work as expected. Our team is actively working to restore this functionality. Le téléversement des pièces d'identité pourrait ne pas fonctionner comme prévu. Notre équipe travaille activement à rétablir cette fonctionnalité.
resolved Jul 02, 2025, 07:04 PM UTC

This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major May 20, 2025

Live chat service issues | Problèmes du service de clavardage

Detected by Pingoru: May 20, 2025, 06:06 PM UTC
Resolved: May 21, 2025, 02:11 AM UTC
Duration: 8h 4m

Affected: Phone and Chat Support

Timeline · 2 updates

investigating May 20, 2025, 06:06 PM UTC

We're currently experiencing a system issue that is impacting our live chat service. We're working on a fix and everything will be back to normal shortly. Please call us at 1-855-255-9038 for immediate support. Un problème de système affecte actuellement notre service de clavardage en direct. Nous travaillons à régler le problème. Tout devrait rentrer dans l'ordre sous peu. Pour obtenir de l'aide immédiate, veuillez téléphoner au 1 855 255-9038
resolved May 21, 2025, 02:11 AM UTC

This has been resolved. Ce problème a été résolu.

Read the full incident report →

Critical May 2, 2025

Interac e-transfer network issues | Problème de réseau Virement Interac

Detected by Pingoru: May 02, 2025, 10:45 PM UTC
Resolved: May 03, 2025, 12:16 AM UTC
Duration: 1h 31m

Affected: E-transfer

Timeline · 4 updates

investigating May 02, 2025, 10:45 PM UTC

We’re currently experiencing an issue with the Interac e-transfer network | Nous éprouvons actuellement des difficultés avec le réseau des virements Interac.
identified May 02, 2025, 11:00 PM UTC

The issue has been identified and a fix is being implemented. | Le problème a été identifié et nous travaillons à sa résolution.
identified May 02, 2025, 11:50 PM UTC

INTERAC is working on a fix. If something doesn't work as expected, try again. INTERACᴹᴰ se penche sur le problème. Si quelque chose ne fonctionne pas comme prévu, veuillez réessayer.
resolved May 03, 2025, 12:16 AM UTC

This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor April 28, 2025

Wealthsimple tax return software issues | Problèmes liés au logiciel d’Impôt

Detected by Pingoru: Apr 28, 2025, 11:05 PM UTC
Resolved: Apr 29, 2025, 10:41 AM UTC
Duration: 11h 36m

Affected: Auto-fill My ReturnFiling SubmissionSlips

Timeline · 3 updates

investigating Apr 28, 2025, 11:05 PM UTC

You may experience problems accessing Wealthsimple tax. We’re working on a fix. In the meantime please use the direct link: http://my.wealthsimple.com/tax/2024 Vous pourriez rencontrer des difficultés pour accéder à Wealthsimple Impôt. Nous travaillons à une solution.
monitoring Apr 28, 2025, 11:18 PM UTC

A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.
resolved Apr 29, 2025, 10:41 AM UTC

This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor April 23, 2025

Account login issues

Detected by Pingoru: Apr 23, 2025, 09:42 PM UTC
Resolved: Apr 23, 2025, 10:49 PM UTC
Duration: 1h 7m

Affected: Account LoginAuto-fill My ReturnFiling SubmissionSlips

Timeline · 3 updates

investigating Apr 23, 2025, 09:42 PM UTC

Our team is actively working to restore this functionality. Notre équipe travaille activement à rétablir cette fonctionnalité.
investigating Apr 23, 2025, 10:49 PM UTC

We are continuing to investigate this issue.
resolved Apr 23, 2025, 10:49 PM UTC

This has been resolved. Ce problème a été résolu.

Read the full incident report →