Wealthsimple Outage History

Wealthsimple is up right now

Pingoru has recorded 51 incidents for Wealthsimple: 31 in the last 12 months and 8 in the last 90 days.

Source: status.wealthsimple.com

51incidents recorded
31last 12 months
8last 90 days
17 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct56%
Pingoru began tracking Wealthsimple in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026221 of 720 (3%)
May 202648 of 744 (1%)
June 202641 of 720 (0%)
July 2026111 of 744 (1%)
August 2026151 of 744 (7%)
September 2026316 of 720 (2%)
October 20263323 of 576 (56%)

Incidents, newest first

Minor November 12, 2025 Crypto swap and withdrawal issues 1h 23m Crypto, Graphs

Started Nov 12, 2025, 06:31 PM UTC· resolved Nov 12, 2025, 07:54 PM UTC

  1. investigating Nov 12, 2025, 06:31 PM UTC

    Crypto swapping and withdrawals are currently unavailable. Our team is working on a solution. L'échange et les retraits de crypto sont actuellement indisponibles. Notre équipe travaille sur une solution.

  2. investigating Nov 12, 2025, 06:37 PM UTC

    We are currently investigating this issue. Notre équipe examine présentement la situation.

  3. identified Nov 12, 2025, 06:50 PM UTC

    The issue has been identified and a fix is being implemented. Le problème a été identifié et une solution est actuellement mise en oeuvre.

  4. monitoring Nov 12, 2025, 07:53 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  5. resolved Nov 12, 2025, 07:54 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor October 31, 2025 Live support service issues | Problèmes de service de soutien en temps réel 43m Phone and Chat Support

Started Oct 31, 2025, 10:17 PM UTC· resolved Oct 31, 2025, 11:01 PM UTC

  1. investigating Oct 31, 2025, 10:17 PM UTC

    We're currently experiencing a system issue that is impacting our support service. We're working on a fix and everything will be back to normal shortly. Nous éprouvons actuellement un problème système qui affecte notre service de soutien. Nous travaillons à une solution et tout reviendra à la normale sous peu.

  2. resolved Oct 31, 2025, 11:01 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major October 30, 2025 Account value display issues/ Problèmes d'affichage des valeurs de compte 21m E-transfer, Account Values, Transfer Between Accounts, Withdraw

Started Oct 30, 2025, 04:20 PM UTC· resolved Oct 30, 2025, 04:41 PM UTC

  1. investigating Oct 30, 2025, 04:20 PM UTC

    Certain account values are displayed incorrectly. Trading is unaffected. Withdrawal and transfer functionality is unavailable. Certaines valeurs de compte s'affichent incorrectement. La fonctionnalité de retrait et de virement est indisponible

  2. investigating Oct 30, 2025, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 30, 2025, 04:25 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  4. resolved Oct 30, 2025, 04:41 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major October 18, 2025 US Security issues 26m Trade and Orders

Started Oct 18, 2025, 05:20 PM UTC· resolved Oct 18, 2025, 05:47 PM UTC

  1. investigating Oct 18, 2025, 05:20 PM UTC

    US Security display is currently impacted. Our team is investigating.

  2. resolved Oct 18, 2025, 05:47 PM UTC

    This has been resolved.

Read the full incident report →

Major October 10, 2025 Crypto - Market volatility | Volatilité des marchés 19h 42m Crypto

Started Oct 10, 2025, 09:56 PM UTC· resolved Oct 11, 2025, 05:38 PM UTC

  1. investigating Oct 10, 2025, 09:56 PM UTC

    Due to increased volatility, some crypto orders may be rejected. | En raison de la volatilité accrue, certains ordres crypto pourraient être refusés.

  2. identified Oct 10, 2025, 10:08 PM UTC

    The issue has been identified and a fix is being implemented. | Le problème a été identifié et nous travaillons à sa résolution.

  3. monitoring Oct 10, 2025, 10:27 PM UTC

    A fix has been implemented and we're monitoring the results. | Un correctif a été mis en place et nous en assurons le suivi.

  4. monitoring Oct 11, 2025, 04:50 PM UTC

    A fix has been implemented and we're monitoring the results. | Un correctif a été mis en place et nous en assurons le suivi.

  5. resolved Oct 11, 2025, 05:38 PM UTC

    This has been resolved. | Ce problème a été résolu.

Read the full incident report →

Major September 3, 2025 Prepaid Mastercard Issues | Problèmes techniques – carte prépayée Mastercardᴹᴰ 37m Physical Card, Virtual Card

Started Sep 03, 2025, 05:19 PM UTC· resolved Sep 03, 2025, 05:57 PM UTC

  1. investigating Sep 03, 2025, 05:19 PM UTC

    Wealthsimple Prepaid Mastercard is currently experiencing disruptions. Spending is not impacted during this time. Accessing your virtual card or locking/unlocking your card in the app may be temporarily unavailable. La carte prépayée Mastercardᴹᴰ Wealthsimple connaît actuellement des perturbations. Les dépenses ne seront pas affectées pendant cette période. L'accès à votre carte virtuelle ou le verrouillage/déverrouillage de votre carte dans l'application pourrait être temporairement indisponible.

  2. identified Sep 03, 2025, 05:26 PM UTC

    The issue has been identified and a fix is being implemented. Le problème a été identifié et une solution est actuellement mise en oeuvre.

  3. monitoring Sep 03, 2025, 05:35 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  4. resolved Sep 03, 2025, 05:57 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Major September 2, 2025 Crypto Withdrawals Unavailable 16h 8m Crypto

Started Sep 02, 2025, 02:48 AM UTC· resolved Sep 02, 2025, 06:56 PM UTC

  1. investigating Sep 02, 2025, 02:48 AM UTC

    Cryptocurrency withdrawals are currently unavailable. Trade is unaffected. We are investigating the issue and are working on a fix. Les retraits de crypto-monnaies sont actuellement indisponibles. Nous enquêtons sur ce problème et travaillons sur une solution. Le trading et le staking ne sont pas affectés

  2. identified Sep 02, 2025, 05:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 02, 2025, 06:56 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor August 13, 2025 Crypto Swap issues 1h 47m Crypto

Started Aug 13, 2025, 05:11 PM UTC· resolved Aug 13, 2025, 06:58 PM UTC

  1. investigating Aug 13, 2025, 05:11 PM UTC

    Crypto swaps is currently unavailable. Our team is prioritizing this and working on a solution Les opérations d'échange de cryptomonnaies seront temporairement indisponibles

  2. investigating Aug 13, 2025, 05:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 13, 2025, 06:58 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →

Minor July 2, 2025 Temporary issue with identification uploads | Problème temporaire de téléversements de pièces d'identité 13m Account Opening

Started Jul 02, 2025, 06:51 PM UTC· resolved Jul 02, 2025, 07:04 PM UTC

  1. investigating Jul 02, 2025, 06:51 PM UTC

    Uploading identification may not work as expected. Our team is actively working to restore this functionality. Le téléversement des pièces d'identité pourrait ne pas fonctionner comme prévu. Notre équipe travaille activement à rétablir cette fonctionnalité.

  2. resolved Jul 02, 2025, 07:04 PM UTC

    This has been resolved. Ce problème a été résolu.

Read the full incident report →