Wealthsimple incident

Account opening temporarily unavailable | Ouverture de compte temporairement indisponible

Minor Resolved View vendor source →

Wealthsimple experienced a minor incident on December 12, 2025 affecting Account Opening and Crypto, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 06:56 PM UTC
Resolved
Dec 12, 2025, 09:05 PM UTC
Duration
2h 9m
Detected by Pingoru
Dec 12, 2025, 06:56 PM UTC

Affected components

Account OpeningCrypto

Update timeline

  1. investigating Dec 12, 2025, 06:56 PM UTC

    We’re experiencing issues with opening new accounts. Our team is working on identifying the cause and implementing a solution. Nous rencontrons des problèmes avec l'ouverture de nouveaux comptes. Notre équipe travaille activement à identifier la cause et à mettre en place une solution.

  2. investigating Dec 12, 2025, 06:58 PM UTC

    Crypto withdrawals are currently unavailable. Our team is prioritizing this and working on a solution. Les retraits de crypto-monnaie ne sont actuellement pas disponibles. Notre équipe priorise cela et travaille sur une solution.

  3. monitoring Dec 12, 2025, 08:04 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  4. resolved Dec 12, 2025, 09:05 PM UTC

    This has been resolved. | Ce problème a été résolu.