Wealthsimple incident
Account service issues | Problèmes liés aux services de comptes
Wealthsimple experienced a minor incident on February 13, 2026 affecting Physical Card and Account Opening and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2026, 10:05 PM UTC
Account opening, closing, and agreement signing are experiencing intermittent issues, causing delays and failures. We're working on a fix. L'ouverture de compte, la fermeture de compte et la signature d'ententes subissent des retards intermittents ou échouent. Nous travaillons à résoudre le problème.
- investigating Feb 14, 2026, 02:56 AM UTC
We are continuing to investigate this issue. We will share another update as soon as we have new information. Notre équipe examine présentement la situation. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.
- monitoring Feb 14, 2026, 05:49 PM UTC
A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.
- resolved Feb 16, 2026, 06:33 PM UTC
This has been resolved. Ce problème a été résolu.