Viedoc incident

Intermittent network disturbance to reach the Chinese instance

Minor Resolved View vendor source →

Viedoc experienced a minor incident on August 19, 2025 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 05:38 PM UTC
Resolved
Aug 19, 2025, 06:32 PM UTC
Duration
54m
Detected by Pingoru
Aug 19, 2025, 05:38 PM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. investigating Aug 19, 2025, 05:38 PM UTC

    Intermittent network disturbance observed on the Chinese instance (clinic.viedoc.cn). There are problems to reach the instance from time to time. Investigations are ongoing.

  2. monitoring Aug 19, 2025, 06:07 PM UTC

    Access to Chinese instance is stable again. Continue monitoring status.

  3. resolved Aug 19, 2025, 06:32 PM UTC

    This incident has been resolved.