Viedoc incident

Issues Generating the User Administration Log

Notice Resolved View vendor source →

Viedoc experienced a notice incident on December 5, 2025 affecting Main portal (clinic/admin/designer) and Main portal (clinic/admin/designer) and 1 more component, lasting 11d 2h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 12:25 PM UTC
Resolved
Dec 16, 2025, 03:18 PM UTC
Duration
11d 2h
Detected by Pingoru
Dec 05, 2025, 12:25 PM UTC

Affected components

Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)

Update timeline

  1. identified Dec 05, 2025, 12:25 PM UTC

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

  2. identified Dec 09, 2025, 08:30 AM UTC

    A fix has been developed and is currently undergoing testing. The fix is planned to be deployed as a hotfix.

  3. resolved Dec 16, 2025, 03:18 PM UTC

    This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16. The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.