Viedoc incident

Batch upgrade after form revision clears data in repeating item groups on EU and US instances

Notice Ongoing View vendor source →

Viedoc is currently experiencing a notice incident affecting Main portal (clinic/admin/designer) and Main portal (clinic/admin/designer), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 06:32 PM UTC
Resolved
Ongoing
Duration
● 2h 19m
Detected by Pingoru
Jun 10, 2026, 06:32 PM UTC

Affected components

Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)

Update timeline

  1. investigating Jun 10, 2026, 06:32 PM UTC

    After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared. The issue is occurring on the EU and US training and production instances. Investigation is ongoing. Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.