Viedoc incident

Batch upgrade after form revision clears data in repeating item groups on EU and US instances

Notice Resolved View vendor source →

Viedoc experienced a notice incident on June 10, 2026 affecting Main portal (clinic/admin/designer) and Main portal (clinic/admin/designer), lasting 6d 16h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 06:32 PM UTC
Resolved
Jun 17, 2026, 10:40 AM UTC
Duration
6d 16h
Detected by Pingoru
Jun 10, 2026, 06:32 PM UTC

Affected components

Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)

Update timeline

  1. investigating Jun 10, 2026, 06:32 PM UTC

    After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared. The issue is occurring on the EU and US training and production instances. Investigation is ongoing. Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.

  2. identified Jun 10, 2026, 11:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 16, 2026, 02:45 PM UTC

    Hotfix 4.95.1 has been released on the US training and production instances. The incident is resolved on those instances. The hotfix will be deployed to EU training and production instances tomorrow.

  4. resolved Jun 17, 2026, 10:40 AM UTC

    Hotfix 4.95.1 has been released on the EU training and production instances. The incident is now resolved on all instances.