Viedoc incident

Operational disturbance observed on the European instance

Notice Resolved View vendor source →

Viedoc experienced a notice incident on April 27, 2026 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 7h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:00 AM UTC
Resolved
Apr 27, 2026, 07:00 PM UTC
Duration
7h 59m
Detected by Pingoru
Apr 27, 2026, 11:00 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. investigating Apr 27, 2026, 01:04 PM UTC

    Operational disturbance observed in Viedoc 4 on the European instance (v4.viedoc.net). Investigations are ongoing.

  2. investigating Apr 27, 2026, 05:40 PM UTC

    Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.

  3. monitoring Apr 27, 2026, 05:42 PM UTC

    Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.

  4. resolved Apr 27, 2026, 07:00 PM UTC

    This incident has been resolved.