Viedoc experienced a minor incident on November 25, 2025 affecting Background processes (import/export/revisions/alerts/archive/disposal), lasting 19h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 25, 2025, 01:31 PM UTC
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal. All emails triggered during the affected period have been queued and will be delivered. The incident was caused by a malfunction at one of our subprocessors.
- monitoring Nov 25, 2025, 02:16 PM UTC
The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
- resolved Nov 26, 2025, 09:08 AM UTC
The queue had been fully processed at around 5.30 PM CET on 2025-11-25.