Is Viedoc down?

Last checked 8m ago
Current status
Viedoc is up

No incidents right now.

Official status page: https://status.viedoc.com · Polled every 5 minutes · 25 components tracked

Viedoc is operational right now. Last checked 8m ago; the most recent incident resolved 7d ago.

Real-time Viedoc status, recent outages, and incident history — pulled directly from Viedoc's official status page at https://status.viedoc.com every 5 minutes. Pingoru tracks 25 Viedoc services and has captured 7 incidents in the last 90 days (98.98% uptime). Get email, Slack, Discord, or webhook alerts the moment Viedoc reports a new incident — free for 5 monitors, no credit card.

Users who monitor Viedoc also follow these Healthcare services: Change Healthcare Dexcom Availity Magnus Health DrFirst WellSky Validic Phreesia Healthie TigerConnect View all 6,000+ providers
Viedoc uptime 98.98% uptime · past 90 days
Mon Wed Fri
MarAprMayJun
Less More

Active incident 1

  1. Ongoing ● 3d 2h
    Started Jun 10, 2026, 06:32 PM UTC
    Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)
    Timeline · 2 updates
    • investigating · Jun 10, 2026, 06:32 PM UTC

      After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared. The issue is occurring on the EU and US training and production instances. Investigation is ongoing. Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.

    • identified · Jun 10, 2026, 11:31 PM UTC

      The issue has been identified and a fix is being implemented.

    Latest: The issue has been identified and a fix is being implemented.

Recent outages & incidents

Past 90 days
  1. Resolved 1h 11m
    Started Jun 03, 2026, 12:12 PM UTC · Resolved Jun 03, 2026, 01:23 PM UTC
    Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)
    Timeline · 2 updates
    • monitoring · Jun 03, 2026, 12:12 PM UTC

      Temporary operational disturbance observed in the Viedoc suite on the Chinese instance (clinic.viedoc.cn).

    • resolved · Jun 03, 2026, 01:23 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 9m
    Started May 28, 2026, 05:30 AM UTC · Resolved May 28, 2026, 06:40 AM UTC
    Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)
    Timeline · 2 updates
    • investigating · May 28, 2026, 07:35 AM UTC

      Operational disturbance observed in Viedoc suite on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing since 07:20 GMT+2

    • resolved · May 28, 2026, 07:38 AM UTC

      The incident has been resolved since 08:40 GMT+2

    Latest: The incident has been resolved since 08:40 GMT+2

  3. Resolved 36m
    Started May 18, 2026, 09:55 AM UTC · Resolved May 18, 2026, 10:32 AM UTC
    Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)
    Timeline · 3 updates
    • investigating · May 18, 2026, 10:24 AM UTC

      Operational disturbance observed in Training on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing.

    • investigating · May 18, 2026, 10:26 AM UTC

      We are continuing to investigate this issue.

    • resolved · May 18, 2026, 10:32 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 5d
    Started May 06, 2026, 09:48 AM UTC · Resolved May 11, 2026, 09:54 AM UTC
    Main portal (clinic/admin/designer)Main portal (clinic/admin/designer)
    Timeline · 4 updates
    • identified · May 06, 2026, 09:48 AM UTC

      After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances: - Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected. - WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected. We are working on a fix for these issues.

    • identified · May 07, 2026, 06:34 AM UTC

      After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances: - Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected. - WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected. - Intermittent failures in Designer, where users are unexpectedly logged out, are affecting certain users. We are working on a fix for these issues, and the Designer issue is currently under investigation.

    • identified · May 08, 2026, 08:22 AM UTC

      A hotfix is currently being prepared and will be deployed to both our EU and US instances. Based on preliminary timelines, we expect this release to go out on Monday, May 11.

    • resolved · May 11, 2026, 09:54 AM UTC

      This incident was resolved this morning with the release of hotfix version 4.94.1 on both the EU and US instances.

    Latest: This incident was resolved this morning with the release of hotfix version 4.94.1 on both the EU and US instances.

  5. Resolved 7h 59m
    Started Apr 27, 2026, 11:00 AM UTC · Resolved Apr 27, 2026, 07:00 PM UTC
    Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)
    Timeline · 4 updates
    • investigating · Apr 27, 2026, 01:04 PM UTC

      Operational disturbance observed in Viedoc 4 on the European instance (v4.viedoc.net). Investigations are ongoing.

    • investigating · Apr 27, 2026, 05:40 PM UTC

      Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.

    • monitoring · Apr 27, 2026, 05:42 PM UTC

      Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.

    • resolved · Apr 27, 2026, 07:00 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Viedoc outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Viedoc outage history →

Or sign up free to get alerts when Viedoc breaks · 10 free monitors · No credit card

Outage history

Past 90 days · 6 incidents View full outage history →