Viedoc experienced a major incident on August 17, 2026 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 17, 2026, 09:54 AM UTC
We are experiencing inssues in an underlying platform component from Azure in the France Central region, this is creating some loss of traffic which you can experience as the service not being available for short periods of time. We are investigating and will keep you posted here.
- monitoring Aug 17, 2026, 10:09 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 17, 2026, 11:25 AM UTC
Incident has now been resolved by Microsoft and we can confirm that Viedoc suite is fully operational again. We apologize for the inconvenience.
- postmortem Aug 17, 2026, 12:27 PM UTC
## Summary We have experienced issues in an underlying platform component from Azure \(Azure App services\) in the France Central region, which created some loss of traffic which customers experienced as the service not being available. Our system monitoring caught the issues immediately and alerted our platform team which responded within 1 minute. We could confirm within 15 minutes that the problem was with the Platform provider. ## Instances affected All products in Europe instance ## Duration 2026-08-17 09:32 UTC to 2026-08-17 11:20 UTC. ## Root Cause An infrastructure component in Microsoft Azure Cloud responsible for processing incoming requests within the Azure App Service platform in the France Central region exceeded operational thresholds, reducing the availability of service resources supporting customer work-loads. As a result, Viedoc experienced intermittent availability issues and failed requests. ## Impact This affected Viedoc availability without affecting data confidentality, integrity or privacy. ## Actions Followup with platform provider about capacity.