Viedoc incident

Sporadic failures with text message delivery in some European countries

Notice Resolved View vendor source →

Viedoc experienced a notice incident on December 9, 2025 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe), lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:37 AM UTC
Resolved
Dec 09, 2025, 12:20 PM UTC
Duration
2h 43m
Detected by Pingoru
Dec 09, 2025, 09:37 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)

Update timeline

  1. investigating Dec 09, 2025, 09:37 AM UTC

    We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor. The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.

  2. resolved Dec 09, 2025, 12:20 PM UTC

    Since 10.30 CET today text messages are delivered as expected to numbers with country codes previously listed.